We received a warm welcome at the hotel and this continued for the whole two weeks that we were there, all of the staff work so hard and nothing is too much trouble for them. We did not have a refurbished room but it was kept spotlessly clean every day (thank you Hassam) with a nice view of the beach. We requested a room near the main facilities because my husband cannot walk very well and this room (235) was ideal for reaching the restaurants, beach and pool. Each time we entered the buffet we would be greeted by Nada who was always cheerful.The food in the buffet was ok we managed to find something at each meal for us which is rare as we have one plain only food eater and a vegetarian in our family. It would have been helpful if there was a label indicating the suitable for vegetarians options though. When my husband was struggling to carry his plate and walk to our table one of the waiters would rush to help him even Yasser the manager helped him on many occasions and was very friendly and kind which we were grateful for as he was very busy every day checking that everything was perfect in all of the restaurants and bars. Thank you to Gerges too and shkran lak to Mostafa Salah for the Arabic lessons. We visited the Elia restaurant a couple of times the meals were very nice so thank you David for making our visits there so enjoyable. I couldn’t sleep very well because for some strange reason people in the rooms around us insisted on slamming their doors shut at all hours so I used to go to the beach early each day before breakfast,Taha and Muhammad would put up a couple of wind breaks around a pair of sun beds for me and I was able to lye in peace in the shade listening to the waves instead of the bang, bang, bang of the doors. There was never any trouble getting a sun bed at the beach throughout the day but it was January so I’m not sure what it would be like in summer. Similarly around the pool there were usually beds free throughout the day, the pool itself was nice and warm and we enjoyed sitting at one of the tables enjoying the view and having a drink at the pool bar. Unfortunately I managed to get a heat rash even though the temperature was only in the 70s I was chatting to Gomaa who works to keep the grounds looking so lovely and he advised me that the pharmacist across the road from the hotel would be able to help me and thankfully they did. We had three massages each at the spa during our stay the price was very reasonable, we also used the sauna and hot tub which was free. We used the gym which was well equipped and the staff helpful. We also enjoyed playing pool each day on one of the three pool tables at the hotel. A couple of days before we left we used the laundry offer Amear did a fantastic job our clothes were washed, ironed and folded so beautifully that we just put them straight into our cases. It was our first time at the Sunrise but now we know why so many people return here we had a wonderful time despite the door
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