Would not recommend to anyone. Why? PFB the instances:- Cons 1) We were in transit from 12 AM the previous night and we reached the hotel around 9 AM. We were jetlagged, tired, sleepy and head was heavy. We requested the receptionist (a male) to please give us the room based on an early check in price. The response was shocking! We were told the category of room we have booked will not be available till 2 PM so you can wait in the lobby. Else, pay early check price for the room (that they were never giving until 2 PM) and also, play half price for another category of room (they were offering a suite). Imagine having to pay A+B just to get the room to sleep off. No consideration for the tired travellers. We paid early check in price for the room we never got and also, paid half price for a lower room category and slept till 1:30 PM. After we woke up, we moved to Our room. 2) No room service whatsover. If you wish to eat, eat during the buffet breakfast or Sky Garden on the top floor. When we enquired, if hunger strikes at say 12 noon or 9 PM - receptionist told us - You can go out and eat! 3) No iron available. Forcefully, we had to give the clothes for dry cleaning. And guess what? Ironing AFTER dry cleaning came at an extra cost. I mean how does that add up???? Also, they had almost lost my husband's t-shirt. They took them 3 hours to find it after the 48 hours delay. Yes, you heard it right - 48 hrs and 24 hours TAT for dry cleaning. 4) No tourist guidance whatsover. When we asked where do we go how do we go? We were handed a pamphlet. When looking for more options Alagon (just on the other street of this hotel) advised us to use Grab for travel. Which was a lifesaver. 5) When we asked for currency to be exchanged (Dollars to Dong) - The receptionist emptied his own pockets to give us the money and said he did not enough. How is that legal?? He did not give us the rate or even opened the hotel's money drawer. It was like he was transacting with us. Not the hotel! 6) The hotel is dull and gloomy. We requested for an upgrade or even a different room to get better sleep. We were given a road facing room which was full of traffic whole day and night. The receptionist (this time a female) said you can book online, with us expensive and we will see if we can give you. It is based on my manager. It was like pushing off business. 'I am not interested in giving you a room' vibes. Pros- 1) It is centrally located. So you can walk up to Starbucks or convenience stores. 2) Zen at the restaurant is a lovely lady who will take care of you. She wears a bow scarf and shirt pant. She was the only one who was welcoming. The days when my husband did not go down for breakfast, she would enquire about him and ask if I needed eggs prepared beforehand in case, he was on his way down. 3) Housekeeping staff is nice and helpful. 4) The room is clean with well equipped washroom. We had booked this room for 2 legs as we were doing Hoi-An inbetween for 3 days. After the
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