โรงแรมใกล้Yangtze River Road Business District (Goocoo/Baida),เหอเฟย8.5% ของนักท่องเที่ยวเลือกพื้นที่นี้
ผผู้เข้าพัก2025.09.06
I booked a non-smoking room because the listing on Trip.com clearly stated that non-smoking rooms were available. I specifically requested a non-smoking room during booking and again at check-in.
Hotel staff offered a larger room with supposedly better ventilation for an extra 49 RMB, which I paid. When I entered the room, it smelled strongly of smoke, and the ventilation was very poor. I went to the reception to complain, but they told me there were no non-smoking rooms.
Later, when Trip.com contacted the hotel regarding my complaint, the hotel falsely claimed that I was given a free upgrade and that I had not complained after check-in. Both statements are untrue — I paid for the upgraded room, and I did complain in person about the smoke and poor ventilation.
Overall, my stay was extremely uncomfortable, and the listing on Trip.com is misleading. I do not recommend this hotel, especially for non-smokers.