The location is fantastic, very handy, can take train to and from airport, while the staff and the service not live up with our expectation. There were no room service daily if you need anything such as towers you needed to call or came to counter to order b4 9:00pm in order to get the amenities. The problem was the counter most of the time no one there you needed to wait at least 5 minutes to get attended. We stayed there for 4 nights, we did come to the counter when we left in the morning that towers replacement were needed, however, when we came back at night, no replacement was found, so we called in the next day when we were back, they then brought the amenities to us.
Was a guest at the Hyatt as part of the ICSC Red River Conference and was very pleased with most of the experience. There were shuttles available that chauffeured participants between the Hyatt and the Kay Bailey Hutchinson Convention Center, a benefit likely paid for by ICSC but accommodated by the hotel all the same. The overall cleanliness of the hotel was better than average although there were a couple of very small places in the room that could have used more attention. Parking isn't customer friendly, just like everywhere in downtown Dallas: Pay big money for valet service and a parking garage or pay to park on an open, unsecured lot a hundred yards away. The room's HVAC system worked wonderfully, which was great because it was on the west side of the building. The bed was especially comfortable and all of the linens were spotless... Which is always good. Did not get a chance to visit the gym or swimming pool. Did not patronize the restaurant or bar but have had good experiences in both places during past visits.
The bottom line: The Hyatt Regency is still a safe bet in Dallas.
This place is really really great. Family friendly and good for everyone even couples because the beds are huge, rooms are very big as well . Some have stoves and really big TV's! Also free breakfast in the mornings! Definitely recommend!