Kat12345
16 กุมภาพันธ์ 2025
This was a rather unusual stay for us. Before I begin, I have to say that it really wasn’t bad-the room was really spacious, soaking in the private hot tub is always a treat, and we were surprised by the fact that we got 2 dinners, even though the package we bought said it would be one dinner per stay. Anyways, let’s start with the fact that 90% of the hot springs are closed. That wasn’t a big deal for us, as we don’t really like public hot springs, but we just went to check it out. I feel like if I paid this amount of money expecting to have full two days of fun and relaxation in the hot springs park, and all the pools were closed, I would be super disappointed. Next thing was-our jacuzzi didn’t work. We went to the reception and reported it, and they shrugged and said “oh well, it doesn’t work”. We didn’t want to change the room over that one thing, but I felt it was really unprofessional that they didn’t even offer. The hotel is OVERCROWDED. Friday was ok, Saturday was already full to capacity, and on Sunday morning we couldn’t find a seat for breakfast in three huge dining areas. The food was average at best, but I like Chinese food, so I wasn’t disappointed that the advertised “German food” wasn’t there. Also, for a hotel of this type, where the point is soaking in the spring, enjoying and relaxing, there should be a rule for screaming, as on Saturday a family moved in just below us, and they were constantly yelling and it really affected our stay. Of course you can’t choose your neighbors, but a house rule of not screaming would be wonderful. All in all we had fun and got a good rest (the bed is soooooo comfortable!!!), but I believe it lacked many things for this price. I would call the hotel and check if the pools work or not, and make sure that everything in your room works properly.
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