We had to change our parking and it wasn’t explained that to do so it would take us over an hour because of all the one way narrow streets that you had to navigate around in Granada. We were only there for 2 days and if we had known we would have just stayed were we were. Not very helpful at front desk nor where we greeted or acknowledged when we first arrived. Personally, even if you are helping other guests, you can still take a second to welcome your new guests. My husband and I were so stressed after having to move our rental car to the other parking and I mentioned it to another person who was at the front desk after we returned from the parking garage with very little empathy. The bright part was a kind gentleman upon checkout took car of our parking after we told him of our frustration. Other than the complaint of the service at check-in, the hotel was beautiful and the breakfast great!
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