We loved the Fort Worth Omni!!! It’s a beautiful hotel and there was not a stone not turned in the design of this hotel. Every single thing was well thought out. Clean hotel and friendly staff! We will definitely stay again when we visit again!
My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall.
However, these are the weird things that ruined our stay:
- The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be.
- The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air.
- Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way.
I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room.
- (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay.
- They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay.
I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.
We arrived early and were very grateful that we were able to get a room a couple hours before checkin time. While I was checking in, there was an extremely unprofessional lady (I think she may have been the manager) on the phone speaking extremely loudly and ghetto (it’s the best way to describe her conversation). She was on the phone speaking about getting keys from another location because this location was had low quantity. She went on to say something about the payment and a check needing to clear. I attempted to block out the conversation while I was being checked in but she was sooooo loud. The young lady checked us in and I was actually surprised that we did not receive any type of welcome gift similar to what we receive for elite status. Not even water. We were in a corner room with an amazing view. The room was spacious; however, the bathroom was very tight. The toilet is literally in front of the door which made it tight getting in and out of the bathroom. The room was overall clean, except the floor doesn’t seem to be mopped often. I accidentally dropped some food and got a wet paper towel to wipe it up and it was filthy. The location is perfect with access to lots of high end restaurants. However, gluten free options are limited. I stayed at a different hotel about a block or so away earlier during the summer and it was an absolute struggle trying to find good gluten free options in this area. I doubt that we will return to this location, although I really wanted to like it.
No improvement since last visit. Smoke smell still fills the Lobby from the open-flame cooking of Toro-Toro Restaurant. Great restaurant -- poor location choice. Hotel rooms are long-past due for gut renovations, as the rooms we have had on 2 visits confirm, which will cause us to stay elsewhere in the future. How old, stained, worn & chipped must furniture &/or bathroom fixtures become ”before” being replaced? All the staff were polite, courteous & helpful so no personnel complaints & housekeeping was basically OK. Attached parking garage is convenient since everything you want to do Downtown is within easy walking distance.
Had a great couple of days in the Stockyards. The Stockyards Hotel is central and convenient and met our needs well, as we were recovering from a long plane trip whilst waiting to meet family. It has the classic cowboy theme. Beds were comfy and reception with comfy chairs, free wi-fi & air conditioning was a great place to sit for a while. Staff were welcoming. Booger Red’s bar & H3 Steakhouse are located on the premises. We ate at both. Cedar plank smoked salmon was absolutely delicious. One serve of homemade ice cream cake the previous afternoon took two serious ice cream lovers to finish off! Thanks for the welcome!
The staff, location and cleanliness of this hotel were outstanding. This was our first night in the USA (arrived at DFW) - and it was a wonderful start to our holiday. Every staff member was friendly and welcoming. Every corner of the hotel was clean and maintained beautifully. The location was perfect, as our plans were to pick up our heels at Billy Bobs, which was just over the road. Will definitely return.
PPioneer17948243883I have been coming to this hotel multiple times over the last 6 weeks to visit a relative who is hospitalized. The accommodations are clean and comfortable, there's a nice complimentary breakfast every morning, the location is ideally located near some great restaurants, the Montgomery Street Antique Mall, and easy access to Harris Hospital. What _really_ makes this place great is the staff though. From Front Desk to Housekeeping to Maintenance to ”The Breakfast Ladies,” everyone seems to find genuine joy in helping their guests. Those smiles and welcomes and helpful attitudes make me feel like I'm one of the family. You can tell a lot about a place by the way the staff interacts with each other when they think nobody is looking...these are good folks who love each other and love serving their guests. My first experience kept me coming back, and now there is no place I'd rather stay.
Ppjshooterkbพนักงานเป็นกันเองและใจดีและเข้าใจเราสูญเสียบ้านของเราในไฟไหม้เพื่อนบ้านเริ่ม n พวกเขาให้เราอยู่ในที่จอดรถจนกว่าเราจะเช็คอินได้ ฉันขอแนะนําโมเต็ล มันง่ายที่จะไปคุณมีร้านอาหารอยู่รอบ ๆ แต่พวกเขาทักทายคุณเสมอ ด้วยรอยยิ้มและทักทายคุณด้วยความเคารพชายหนุ่มชื่อ Dev น่ารักมากเขารู้วิธีปฏิบัติต่อแขกจริงๆผู้ชายที่ตายแล้วเท่ห์มากผู้ชายสูงคนนี้จําชื่อไม่ได้ แต่ฉันทําผิดพลาดในแอปและเขาทําการจอง เวลาที่จะช่วยเราแก้ไขการจองและพาเราไปที่ห้อง เราออกจากเท็กซัสเพราะไม่มีอะไรนอกจากโชคร้ายที่นี่ แต่ถ้าคุณมาที่ฟอร์ตเวิร์ดนี่คือที่พัก หากคุณต้องการได้รับความบันเทิงคุณชอบยิงปืนไปที่ Lancaster n ทางหลวง 820 อีกหนึ่งสถานที่ที่น่าตื่นตาตื่นใจที่นี่คือครอบครัวทั้งหมด แต่ขอบคุณพนักงาน n manger n Matience n แม่บ้านขอบคุณทุกคนสําหรับคุณที่น่าทึ่ง การต้อนรับความรักจาก Kimberly มากและสามีของฉันทํางานที่ยอดเยี่ยมต่อไป
GGHUK29Unpleasant hotel. The room had not been properly cleaned, there was a tissue with blood left in the bathroom by a previous guest. The toilet blocked twice during my stay. The fire alarm detector bleeped constantly in the hallway and the fire door closer on the room didn’t work. The surrounding area would not be considered safe for most travellers and there were a few unsavoury people hanging around the parking lot. The reception staff were disinterested and unhelpful. On checkout there was nobody around. When a lady did show up half an hour later , she was rude, aggressive and impolite. Properties like this do not deserve to stay in business.
JJalaunii OBoth nights i was there someone “mistook” my room or atleast thats what the front desk said when I called down saying someone keeps trying to open my door. I had ants in the bed DISGUSTING BUT THE BIG NO REFUND SIGN AT FRONT & the fact I booked it through work I didnt even bother complaining. The after hour lock on the back door never actually activated so anyone could walk in the building. Middle of summer & the pool was closed. Immediate area is a little industrial/sketchy but i didnt have any actual issues outside. I gave 2points because parking was ample & great also they pre cooled my room which was great for the 104 texas weather. I will not stay here again but for the price it did its job since i wasnt there except for maybe 8hrs in total.
The hotel room was horrendous, not safe and not fit for people to stay at. I don’t want other people making the same mistake of staying there…I tried complaining at the front desk but they wanted nothing to do with me. The front door to the room was hanging off the wall, connected only at the bottom, blinds and window didn’t work and both stuck closed, the fire alarm was hanging off the wall and didn't work with exposed electric cables, bathroom door was kicked in with a hole in it, the mirror was smashed, it smelt like something was decomposing and the window frames and walls were covered in mould. Next level bad!