The Hotel was amazing, the front desk was very helpful and incredibly professional. I would 10/10 stay with them again. I enjoyed my stay and can’t wait to go back.
The recent renovations have made this hotel feel brand new! The staff at checkin set things off on the right foot with a quick and flawless checkin. The lobby is beautiful and airy. I was upgraded to a large bedroom suite that was simply amazing. The decorations and furnishings in the room were impeccable. The living room had a large sectional and nice wet bar area and the bedroom was also large with an extremely comfortable bed. There were two pullout sofas, one in the living room and one in the bedroom. The bathroom was a decent size and impeccably clean. The rooms are also virtually soundproof which is a huge positive. All in all this Sheraton knocked it out of the park with their recent renovations. The updates were modern yet classic. I would recommend this hotel to anyone visiting Ft. Worth.
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6/10
www1073
เข้าพักเมื่อ พ.ย. 2024
อื่นๆ
5.0/5
เลิศมาก
โพสต์เมื่อ 1 พ.ย. 2024
This hotels remodel is wonderful and great service all around! Positive: Rooms, service, lounge, cleanliness, location Opportunity: Parking cost for valet during non-events especially - this alone actually will cause us to stay here less. When occupancy is low and you are forced to valet and pay a fortune is a deal breaker. We love this location but again the parking is inconvenient when you go in and out often and is priced very high unnecessarily.
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Parveen D
เข้าพักเมื่อ ต.ค. 2024
หวานกับคู่รัก
5.0/5
เลิศมาก
โพสต์เมื่อ 30 ต.ค. 2024
This was a truly spectacular hotel and the staff for so amenable! Especially Hayley Welling who made my proposal to my girlfriend that much special and had coordinated the final touches for me in record breaking time!! The room was well laid out with ample space. I can not recommend them highly enough and most definitely I will be back due to their high end service. If you’re in Fort Worth they are a must to check out. Dr P D
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555raquela
เข้าพักเมื่อ ต.ค. 2024
ทำงาน
5.0/5
เลิศมาก
โพสต์เมื่อ 19 ต.ค. 2024
Samantha at front desk was the best. Nick the bartender was awesome. Everyone was really great! Rooms were clean and comfy. The bar area was nice and nice that you gave Starbucks. And I hate that you require 200 words. This deters reviews. Reconsider your requirement.
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Tamara N
เข้าพักเมื่อ ต.ค. 2024
ครอบครัว
5.0/5
เลิศมาก
โพสต์เมื่อ 19 ต.ค. 2024
Our trip got canceled due to weather circumstances. Night audit Jonathan has been amazing and understanding and was able to help us maneuver the challenge. It's very rare to meet people like him who are so compassionate! A true GEM!!! THANK YOU JONATHAN
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Matt B
เข้าพักเมื่อ ต.ค. 2024
ครอบครัว
1.0/5
โพสต์เมื่อ 14 ต.ค. 2024
Do not stay at this hotel. You will be held prisoner for an extra hour upon checkout because it will take at least that long to get your car from Valet parking. Walked out the front door on a Sunday morning and it looked like a concert was happening under the drive thru with all of the people waiting for their cars. Disorganized, cars misplaced, no sense of urgency, even with an angry mob waiting to leave. Anyone who had a flight to catch likely missed it. I’ll never make the mistake of staying here again.
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Jwbjrb1974
เข้าพักเมื่อ ก.ย. 2024
ครอบครัว
2.0/5
โพสต์เมื่อ 15 ก.ย. 2024
Renovations were nice but overall it was a poor experience from start to finish. Booked a king studio suite with club level access. At check in I asked about the club level and was just told where it was. Got there and our keys wouldn’t work. Went back to front desk and asked and the employee asked me why I thought i should have access. Told him that’s what we booked he said ok you must have been upgraded -but we were not - not sure why he couldn’t bother to verify that. Tried to show him my booking confirmation but he didn’t look at it. He rekeyed cards and we tried again and still didn’t work. Had to go to front desk a third time to finally get it right. Bedding and mattress were not comfortable at all. Sheet’s were super stiff and scratchy and mattress was a nightmare. Shampoo and conditioner in bathroom were empty bottles and soap was almost out as well. Housekeeping came on day one and took dirty towels and didn’t replace them at all so had to call front desk. Ordered a ceasar salad from room service and got lettuce and croutons with no dressing so had to call front desk again. Last but not least the elevators were not working well on our final night- our daughter got stuck in one and it kept dropping floors - it was terrifying. Tried using help button in elevator and no one responded. She was able to call me on her phone crying and I kept trying to get thru to front desk but no one answered there either. Finally my husband and another man were able to get her off. (His wife and daughter were stuck in the other elevator). I won’t book here again - really wanted to like this hotel because the location is good and renovations are nice but not worth it at all. Employees were nice but just didn’t seem like they knew what there were doing.
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bear1675
เข้าพักเมื่อ ส.ค. 2024
ทำงาน
4.0/5
ดีมาก
โพสต์เมื่อ 20 ส.ค. 2024
Great for a short term stay. Staff friendly. Hotel, room, gym, bar all clean and up to par. My only complaint, at no fault of the hotel or staff is the new construction that starts at 0700 right behind the hotel. Would stay again if I was attending the conference centre for work.
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MaxwellNj
เข้าพักเมื่อ มิ.ย. 2024
ทำงาน
2.0/5
โพสต์เมื่อ 6 มิ.ย. 2024
I booked the hotel through Hotwire, as I've done dozens of times before. This is the first time that they "couldn't find" my reservation, even after I showed the lady at the counter the hotel confirmation number. I had to call Hotwire customer service and their agent had to call the hotel until eventually they found my reservation. Still another check-in lady spent 10 minutes typing before it was processed. Otherwise, the hotel seems fine.
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Amy R
เข้าพักเมื่อ พ.ค. 2024
ครอบครัว
5.0/5
เลิศมาก
โพสต์เมื่อ 25 พ.ค. 2024
We stayed here for six nights and loved it! It was 10 min from TCU and only 20 min to Globe Life field. Very quick access to the freeway. The room was very nice and everyone that worked there was so friendly. I would highly recommend this hotel and will definitely stay there again.
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sissomi
เข้าพักเมื่อ พ.ค. 2024
หวานกับคู่รัก
4.0/5
ดีมาก
โพสต์เมื่อ 13 พ.ค. 2024
Even though we live in Arlington, we spent two nights here for a wedding of the daughter of some good friends. I go by this hotel several times a month but had never been inside. It's a beautiful property that's well maintained. It does suck that the parking garage is valet only and it's $48/day. I think that is ridiculous. They also have a surface lot that you can use for $25/day. I'd be upset about that too (this is Fort Worth, not LA or DC) except after we got home, I realized that they hadn't charged me for the parking. Not sure whether it was intentional or a mistake but I'm not going to question it. Our room was great. We were in the South Tower. We didn't see any signs of construction in the hotel so I'm assuming it's completed. Very freshly updated, plenty of USB-A and USB-C ports on the height (electrically) adjustable table and by the beds. There's a fridge in the room and there was water (free) for us. Everything appeared to be very clean. The only negative I noticed was that with this beautiful room with everything being updated and in perfect working order, the towels were something out of a Motel 6. They were the roughest, most "non-plush" and worn towels you can imagine. These things need to be retired to the rag bag. Really odd with as nice as everything else was. When we checked in, initially I was told there wasn't a room ready and they wanted a number to text me at when it was. I wasn't upset but just asked when they expected that to be. The young lady asked me to wait so she could ask her manager. He was busy helping someone else, so I had to wait 5-10 minutes. Again, I wasn't upset and when he did come over, he was very nice and apologetic for my wait and took $40 off our daily rate. That was quite unexpected but certainly appreciated. Currently, Commerce Street is closed for construction just north of the hotel so that actually helps with traffic but if you're going to drive north, you'll need an alternate route. We actually walked up Commerce to Sundance Square and there being no traffic was great. There is also construction just east of the hotel as A&M expands their presence in Fort Worth. So, Calhoun, which is one-way southbound is only one lane but that didn't pose any issues I would see. Just on the east side of Calhoun is where the surface lot is for the hotel. You can access it with your room key, and you'll also need that to get back inside the hotel on the east side. We also had access to the Sheraton Lounge on the 10th floor. They have coffee, expresso, canned sodas, water, juices and snacks available throughout the day. They also have a breakfast from 6:30-9:00am and happy hour (wine and beer?) and snacks in the evening. We didn't do breakfast or happy hour but went up there during the day. They have tables, chairs, sofas where you can sit and read, work or just look out the windows. I do think they need to have someone check on the area more frequently. They ran out of drinks, and it was quite a while (next day)