I am very disappointed. This hotel is not designed for couples and families but for mass tourist transit, and it is not all clean or welcoming. Our first night had five busloads of tourists, and everything was designed for quantity rather than quality. The coffee at breakfast could be better, a very bottom-range robusta bean. I had to order a pay-for coffee from the bar, which was only marginally better as I could not stand the bitterness of the breakfast coffee. The buffet breakfast is unappetising, the pancakes dry, the butter still frozen, little choice, etc. As for the rooms. There is no hot water jug nor spoon for me to prepare my carioca de lemaõ, which I drink for my health. Only water bottles were available at a hefty price. The beds were made the Asian way: no upper sheet, just a very thin duvet with a cover and while it is acceptable to some, it was a novelty to me. There were hygiene issues; the dispensers of hand sanitiser were all empty. The sauna and indoor pool shower areas stank of urine. (the hotel reception told us it was probably a faulty canalisation… but the toilets are a floor below the sauna, and maintenance should have closed the area for repairs!!!) The jacuzzi had vert de gris algae growth over its vents, people were wearing outdoor shoes around the indoor pool area, judging from looking at the dirt on the ground tiles, and no one supervised guests for safety or hygiene. It was so dirty. After that, I did not enter the pool for fear of catching something. It was a very frustrating experience, considering I chose to stay in that hotel for its indoor pool and sauna. Having worked and stayed in hotels worldwide, I thought I knew well what quality standard to expect from a 4-star hotel!!!!! I am fast revising my beliefs and expectations downward, as far as Evora Hotel is concerned!!!
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