My son is a part of a travel baseball team who all chose to stay at Holiday Inn Express & Suites Columbia City because we had a tournament in Columbia City for the entire weekend. Our issues started from the moment we arrived to check in. We approached the front desk and approached a not-so-friendly man (I would not go as far as saying gentleman) who was on the phone and did not acknowledge we were there for several minutes. After telling him our information, he stated we did not have a reservation with the facility. This was AFTER I had already called the day before to confirm they had our reservation just as a precaution and was told we DID have a reservation, and everything was okay. The man then stated that the hotel was almost booked up so they could only offer us a King Suite, which is what I had booked in the first place so that fine. He was not very accommodating and treated us as if we were a burden just by wanting to check in to the establishment he worked at. We then gathered our belongings from our vehicle and headed to our room. We had to pass the pool on our way, which our children were very excited about…only to be met with disappointment because the pool was closed for maintenance. I would think they could send something out to their guests or something advising this because that is a big factor when traveling with kids because that is their main enjoyment when staying at a hotel and a contributing factor when choosing a hotel. When we arrived at our room, we noticed the hallways REEKED of fresh paint. Once in our room, we tried to lift the blind to let in some light and it was broken. We called the front desk and they said there was nothing they could do about it and that we would just have to leave it as it was. I always do a once over whenever I check into a hotel room to check for stains, filth, and most importantly, bugs because that is a major deterrent. The rooms cleanliness would receive a 6.5/10 from me. The floors were so filthy that the soles of my infant son’s white socks were completely black from the amount of debris in the carpet. I sent my eldest son to the ice machine for ice and once again met with disappointment. There was a sign on the machine saying it was out of order. Luckily, he had ran into a fellow baseball parent and they advised that the only ice available was either from the 3rd floor ice machine OR there was a bag of ice kept in the freezer in the lobby that everyone was taking a cup and dipping ice out of the bag. I was appalled. It is absolutely not sanitary for everyone in a hotel to be “dipping” their OWN cups into the bag of ice to take back up to their rooms. And for this establishment to think that is a good option is beyond me. Needless to say, we went to the 3rd floor ice machine for ice for the entirety of our trip. Also, I would like to add that just a few hours after we arrived at the hotel, there was an awful screeching/beeping noise on our floor (2nd floor) which we found was
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