Clean and big. Very good service and amenities, we enjoyed our stay here, especially the great services provided by the front desk staff, particularly from Ms Xiao Lan.
MMeiziZZI recently had the pleasure of staying at the Hyatt Regency Sanya Haitang Bay, and I must say, it was an unforgettable experience. From the moment I arrived, I knew I was in for a treat. I opted for a paid upgrade to a poolside room, and it was absolutely worth it. The room was beautifully designed, featuring modern decor and stunning views of the lush surroundings and the shimmering pool. The spacious balcony was the perfect spot to relax and enjoy the gentle sea breeze.
The hotel’s amenities are exceptional. The expansive pool area is inviting, with plenty of loungers and cabanas for guests to enjoy. I spent hours soaking up the sun and taking refreshing dips in the crystal-clear water. The beach is just a short walk away, offering soft sands and a tranquil atmosphere. It was the ideal setting for relaxation and leisure.
One of the standout aspects of my stay was the outstanding service provided by the staff. Manager May was helpful thanks The front desk team was incredibly welcoming and attentive, ensuring that my check-in process was smooth and hassle-free. They took the time to explain all the facilities and services available, making me feel right at home.
The concierge team truly went above and beyond. They were proactive in assisting me with my luggage and offered helpful recommendations for local attractions and dining options. Their friendly demeanor and willingness to help made a lasting impression on me. It’s clear that the hotel places a high value on customer service, and it shows in every interaction.
Dining at the hotel was another highlight. The restaurants offered a variety of delicious cuisines, from local specialties to international dishes. I particularly enjoyed the breakfast buffet, which featured an impressive selection of fresh fruits, pastries, and made-to-order dishes. It was the perfect way to start my day before exploring the beautiful surroundings.
Additionally, the hotel’s location is ideal for those looking to explore Sanya. It is conveniently situated near popular attractions, yet it maintains a peaceful ambiance away from the hustle and bustle. I appreciated the balance of tranquility and accessibility during my stay.
Overall, my experience at the Hyatt Regency Sanya Haitang Bay was nothing short of perfect. The combination of a stunning room, excellent service, and beautiful surroundings made for a truly memorable getaway. I highly recommend this hotel to anyone looking for a luxurious escape in Sanya. Whether you’re traveling with family, friends, or on a romantic getaway, this hotel is sure to exceed your expectations. I can’t wait to return!
ผผู้ใช้ไม่ระบุชื่อI have mixed feelings about this place. The best part is the location. You are on a main road with many shops, restaurants and bus stops as well as the beach. I also liked the pool despite it being a little too shallow. The view from my balcony was also great.
One problem was cleanliness. Never walk around the room barefoot cause your feet will get dirty. It also looked like the crockery and kitchen utensils were not cleaned before I arrived. As you can see some of the utensils were dusty!
Hot water was another issue. Obviously you need hot water to properly wash your hands and dirty dishes. However I only had hot water in the shower, not in the kitchen nor bathroom sink.
This leads to my next issue which is service. I told the staff about the lack of hot water on the Friday and they said they would fix it at some point during the day while I am out with my friend. I come back at roughly 9pm to find out there is still no hot water. On Saturday morning I remind them to fix it before I go out again, hoping when I return I will have hot water. While I'm at the beach I miss a call from them. Turns out instead of fixing the issue, they want to move me to another room with hot water. When I return from the beach I saw the message and told them I am ready to move to the new room. But they replied saying I was too late and they gave the room to someone else. (If I did take that room, does that mean the other guest would have my room and have to suffer with cold water instead of me?) Instead of taking responsibility for not providing hot water or trying to fix it, the staff tried to blame me and said I can't get hot water cause I was too busy to answer their calls. When I pushed back on that comment their next excuse was that a lack of hot water is a common problem in Hainan? But then they said they would check if there was a free room with hot water the next day (Sunday). However, they never contacted me about that again so I just gave up trying. If they couldn't fix the problem, they could have at least offered me compensation but they didn't. This experience made me feel dismissed and unimportant as a paying guest.
To sum up, I wouldn't stay here again based on my experience. If they were to give me a room with hot water in the shower AND in both sinks, that's great. However, I would still have to deal with dirty floors and cookware + tableware. It's definitely not the worst place I've stayed in but regardless it didn't meet my standards so I still wouldn't stay here if I return to Sanya. Disappointing.
AAnnaDukesPros : beach front, great views. The staff can speak English and are very friendly as well as attentive. i believe it was daniel (not sure), but he was great and very helpful. The buffet is pretty decent with a lot of options. Rooms are quite spacious. Taxis are quick. Massage spa in the hotel is nice as well.
Cons: I don't have strong cons, but there are definitely some things that can be improved to make the hotel a better stay and upgrade the quality. Such as better toiletries, the toothpaste and shampoo/conditioner were cheap products that didn't do much so I would highly recommend to bring your own. The sofa bench in our room was stained. I loved that we had an iron and board in our room, but the board was about 10 years old and didn't even stand straight.
The pool area was quite confusing and not logically structured. So many sections were always closed off. It required you to go a long way around to the beach and limit your freedom of where to swim.
During breakfast time, the management poorly scheduled/organized their staff, leaving one worker to clean all the tables during its busy time. This led to many people standing around waiting for tables to be cleaned or sitting at a dirty table.
Overall, it's not a bad hotel at all, but if you're not on a budget, you can spend money on a more updated one. Though this one has its perk of being beachfront.
ผผู้เข้าพักThis was our first time in this hotel and we enjoyed a lot! The staff is really kind. Apple could speak English and she offered an upgrade for the room during check in. The view was amazing. But especially Beck helped us a lot, resolving all our doubts or questions. He was great for us to spend a great time. The breakfast at the hotel is really good, with a lot of options ( noodles, guangdong steam, a bakery room…). The hotel has 4-5 pools, one of them with slides. And there was a foam show everyday 17-18h. The beach , 5 minutes walking was wonderful: clean, almost empty. What we also liked was all the plants around the hotel. There were also a hainan restaurant and Chongqing hotpot. We are looking forwards to come back very soon! We loved this hotel!