ผผู้เข้าพักThe attitude of the receptionist was unprofessional, rude and unacceptable.
For one hour, the whole hotel didn’t know how to charge my credit card, as their credit card machine doesn’t follow EU rules for 3D security, thus jeopardising clients’ private data. I wasted a full hour on the phone with my bank, only to find out that the hotel doesn’t follow rules on how to securely handle credit card data. The management kept telling me that it’s my fault, despite the fact I never before have had problems with card payments before.
Breakfast food was decent, with a choice between a couple of set menus.
The hotel was clean, rooms were quiet, and it was situated and in a convenient location, within 3-4 minutes from the nearest metro station.
Some of the photos on their site are dated, as the interior is different now.
โรงแรมใน Sofia City Center, โซเฟีย 100% ของนักท่องเที่ยวเลือกพื้นที่นี้
ราคาต่อคืนเริ่มต้น:€ 67
4.2/5
ดี
HHEKOTОтель расположен очень удобно, центр и ряд достопримечательностей в пешей доступности. Попасть в отель очень просто, благодаря понятному и доступному мануалу, котрый высылается перед заселением. номер небольшой, но достаточно чистый. Для своей цены вполне приемлимо. внизу есть кофе в лобби. очень прикольный лифт. в номере есть тапочки и средства в ванной комнате (душ гель, шампунь).
โรงแรมใน Sofia City Center, โซเฟีย 100% ของนักท่องเที่ยวเลือกพื้นที่นี้
ราคาต่อคืนเริ่มต้น:€ 40
4.1/5
ดี
RRaz MohammadIt was an amazing experience staying in Hemus hotel in Sofia I highly recommend it to anyone want to travel to Sofia easy access to every where and full city view
KKarenGWe stayed in this hotel for 2 nights on our way to Romania
Pros- the hotel is in a great location. Quiet leafy street, 500 meters to main bus and train terminal, approx 20 min walk to Vitosha boulevard
- the room itself is quite nice, the TV has English channels, the balcony was an unexpected plus
- the breakfast provided is adequate, though you need to go to an adjacent hotel
- the staff were friendly and did their best to help
Cons- the bed was not made up, they provided a single bed sheet for a queen sized bed. There was only one glass for 2 people. The quilt in the cupboard was filthy, it had no cover and we couldn’t use it
- the mattress has no protector and is too soft. It might suit some but it is too soft for a hotel mattress
- I tried to call reception to ask them for another sheet, a clean quilt and a glass. No one answered the phone. (I was told the next day that the phone is broken ). I went downstairs to find someone but no one was there or answered the bell on the desk. The next day I was told that the receptionist had to cover two hotels so is not always there . Please take note if you are arriving late to the hotel-there May be non one to check you in
They are also very strict on check in times. If you want an earlier check in time than 2 pm you need to pay for it
Overall the hotel is decent. If there had have been someone at reception all the issues would have been quickly resolved
The main complaint is the cleaning and maintenance of rooms
โรงแรมใน Sofia City Center, โซเฟีย 100% ของนักท่องเที่ยวเลือกพื้นที่นี้
ราคาต่อคืนเริ่มต้น:€ 37
4.0/5
ดี
JJerzy8Typowy 4* hotel. Niedaleko piechotą do centrum ok. 15 minut. Pokoje ciasne. Można otwierać okna. Czysto. Codziennie sprzątane. Beznadziejne śniadania. Wręcz lodowata jajecznica i jajka sadzone. Fatalna kawa z dodatkiem mleka w proszku. Na parterze ******, które wieczorową porą przyciąga szemrane typy. Bardzo drogi parking 25 euro za dobę.