"A new hotel right at the city centre, clean and spacious room and bathroom. 5 mins away from the Cardiff Central station. Staff is friendly. Overlooks Cardiff Bay."
เมื่อเข้าพักที่ Cardiff Bute Terrace Hotel คุณจะสามารถสำรวจทุกสิ่งที่ Castle นำเสนอได้อย่างสมบูรณ์แบบ
คาเฟ่ ในโรงแรมเป็นสถานที่ที่เหมาะสำหรับการสังสรรค์
"I had asked if I could store my luggage a couple of hours before checking in. I cannot recall getting a confirmation of this, which would have notified me that there would be a charge of £5, which the receptionist informed me of when I arrived. Had I have known I would have made other arrangements and not wasted the journey and been inconvenienced.
When I arrived a guest was complaining about how warm the rooms were and that the fans provided due nothing and that it was a possible health threat. I pointed out that there was a note on my booking about air conditioning being out of action or words to that effect but in theory, why is this not pointed out before the booking is made? It seems like you want the money and then expect us to jump though the hoops of trying to get a refund from the hotel and washing your hands of the situation as I found when I rang Trip.com - it should be a human right to have decent ventilation but with the hurdles you set in motion, it might be seen that you rely on people giving in and giving up to getting a refund on those grounds and so I did you a favour and stuck with it, fearing the worse for when I checked in later that evening. It could have been a lot better and it could have been worse.
The general toilet and area on floor 2 was disgusting and had no toilet paper and seemed not to have been monitored regularly, when I went to use it after checking out. I’m amazed that there is a higher price tag shown to show the saving on these rooms, in my estimation the lower price I paid should have been the higher price. The standards were so much better when it was The Big Sleep Hotel.
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"I extended for a late checkout, since it’s the night after concert. So I went back to bed after breakfast, and DONG!!! Fire alarm! VERY LOUD that every sleepy soul would wake up frustratingly. Turns out it’s just a test? And the reception said it’s the policy to do every Monday 10am? But that time was 11.30! Anyway if they have planned for it they should tell guest upfront so I don’t have to wake up panicly and rushed out to the fire exit, needed to go to the reception to restore the keycard cause everything will be reset after the alarm(as they told me). This is ridiculously unacceptable. It’s overpriced too but this subject is known and accepted since it’s the concert night."
"The hotel is located just by the castle . Amazing location so convenient for everything
It’s an old , elegant hotel with a beautiful entrance to the rooms with a great staircase. The rooms need some renovation as it’s obvious they’ve seen better days but it’s totally normal for this type of building to have certain old features in the bathroom or other areas .
All in perfect working order
The bed and pillows are comfortable and crisp . All clean ( the mirrors and doors could do with a bit more in depth cleaning as I believe they are overlooked but the rest is all good )
The receptionists are all very friendly and helpful
They keep suitcases for free in the hotel if you’re travelling some time after your check out
The hotel has good facilities , offers full breakfast for £10 and has a bar for snacks and drinks . It also has meeting rooms and other facilities .
Great value for money as I got this through a trip.com offer that worked out cheaper than direct booking
All in all a great , comfortable stay
One more thing the road around the castle seems to be having work done quite often. This is not the hotel’s fault but earplugs for a lye in but be advisable as work starts early"