"We love the tropical feel of the resort. We booked the Tropical Deluxe room but we were given a room at the Caribe Deluxe instead, but it was okay as there isn’t much difference and the resort has the same amenities for both, but would be nice if we were given a heads up prior to us going in the room. The room was okay, quite small and a bit rundown and looks a bit different from what you see in the photos. Overall our stay was good. The beach was really nice, and there are lots of amenities in the hotel. It was also hard to book a reservation at the restaurants through their online app. Please stay away at the Tao Restaurant - ala carte. My husband had stomach flu and diarrhea after eating there. Too bad the hotel doesn’t want to do anything, so we ended up going at the private clinic inside the resort."
"We've stayed in Caribe Princess Deluxe for 4 days in early Feb '25.
In general we're leaving with mixed feelings.
1.What's great:
- location & beach
- reception area
- swimming pool area
- animals in the resorts
2. What's so-so
- weather - it's windy on thia side of the island, not sure if all the time though, but something to consider while planning
- rooms - spacious but a bit outdated
3. What's really bad:
- food - thats probably the biggest disappointmen. We ate only at Food Market (main food court) and a la carte at Tao. Food Market - huge choice but food is tasteless, we've had enough after 2 days. Chairs are dirty. Serv8ce slow. Tao - really the worst asian food we have had in our life
- gym - very outdated equipment, trademills dangerous to use, should be put out of service. For the hotel of this size and class its really a shame.
- internet - erratic, losing connection all the time, often slow
Final verdict: we will not come back
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"El hotel está muy bien, la comida es fresca y variada. Solo es importante reservar con tiempo en los dos hoteles que necesitan reserva porque se acaban las reservaciones desde muy temprano (9 am). No puedo generalizar pero la atención de algunos miembros del personal no es muy buena, algunos son un poco groseros y con una actitud como si te hicieran algún favor. Un miembro del equipo de animadores fue un poco hostil al tener una actividad de voleibol. En general los demás son muy amables y si recomendaría la visita a este hotel. Las habitaciones son bastante amplias y cómodas, tiene muy buena ubicación para hacer otros tours."