Staff does not tell guests about available ‘ included’ features. For example, I was not told, that champagne and wine at the buffet is available. I was not told about free gym and sauna use available… for free.. also very a few staff members speak English, so you have to let us know in advance to be ready to speak Spanish. My transportation back to airport was “screwed up’ by Juan. He marked me for 2 pm, the shuttle left the resort at 1.30 pm and no one called me.
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