"Whilst the rooms are of a good size and the beds comfortable, the rooms need a lot of updating. The blinds did not fit the windows properly therefore letting in a lot of light at night, the safe did not work, the iron board leg had snapped leaving a sharp burr at one end and the toilet was not fixed properly to the wall. And because there are staff strikes ongoing, reception is regularly left unattended.
In the plus side, the restaurant in the lobby (which is not run by the hotel) is very good!"
"Hôtel en plein coeur de Québec, facile d'accès.
Proche du vieux Québec, château Frontenac et terrasse Dufferin.
Rue commerçante et restaurants
Très confortable, accueil parfait, j'y reviendrai !!"
"Endroit parfait, à proximité des pistes cyclables menant dans le Vieux-Québec ou vers la Baie de Beauport. Très accomodants pour ranger les vélos dans un endroit sécuritaire pour la nuit. Petit déjeuner avec beaucoup de variété"
"I love this hotel. They have warm chocolate cookies, free hot spa and sauna. The bed is comfy and I had a really good sleep. Unfortunately, the service was terrible. I will definitely write a formal complaint.
I was at the shower - the shower gel and shampoo were both empty. Obviously they didn’t refill the bottle. That’s fine. I called the counter and asked them to bring me new bottles. They rejected and asked me to go down. Ok that’s fine. I asked my friend to go down. He came back and said someone would come to change the bottles soon. Sure. I stood in the shower room for 10 minutes and no one came. Ok maybe they needed more time. I came out of the shower and sat down on the bed. Another 10 minutes. So I asked my friend to find someone. He was told that someone would come again. Another 10 minutes. A man came and gave me a bottle of shampoo and body lotion???? My friend went out again and finally got me some shower gel in a cup. It took more than 30 minutes and I just stood there. After shower, I got to do the skincare routine, dry my long hair and so on. Eventually, I went to check out. I was late of course. The lady asked me to pay for late fee. I was like ???????????????????? Explained and she agreed to waive the fee. Everything was perfect until the empty da** bottles. I am late for my lunch reservation now and I am missing some attractions for sure."
"Super beau dejeuné inclus ! Vraiment agréable ! Belle piscine mais apporter vos vestes de flotaison pour vos mousses ! Chambre super belle et propre. Pour ma part jai trouver le lit trop dure mais ce nest pas grave. Les employer sont vraiment super accueuillant !!! Merci malgrer tout bon prix avec le déjeuner inclus ! :)"