"Good:
-Location was amazing, for old Quebec
-shower pressure was great
-views were amazing
Bad:
-They service huge groups (bands, hockey teams) and they ALLLLL check in at once. Multiple times we couldn’t get back to our room because the line for the elevator went all the way through the lobby.
-the floors were gross. Old an poorly installed laminate, we had over 1cm gaps between ends of boards and crud in between. It was winter and no floor mat in the room meant melting snow and gravel
-room attendants didn’t restock the coffee in the room, and even those packets only had one teeny packet of creamer.
-the coffee maker would only make one mug before shutting down for 15min. It would overheat?
-the hot tubs were the heat of a bath
Two of us thought the beds were decent, two of us didn’t. I left in pain.
Depends on what you need. Don’t overspend, it’s not worth it"
"Super beau dejeuné inclus ! Vraiment agréable ! Belle piscine mais apporter vos vestes de flotaison pour vos mousses ! Chambre super belle et propre. Pour ma part jai trouver le lit trop dure mais ce nest pas grave. Les employer sont vraiment super accueuillant !!! Merci malgrer tout bon prix avec le déjeuner inclus ! :)"
"I love this hotel. They have warm chocolate cookies, free hot spa and sauna. The bed is comfy and I had a really good sleep. Unfortunately, the service was terrible. I will definitely write a formal complaint.
I was at the shower - the shower gel and shampoo were both empty. Obviously they didn’t refill the bottle. That’s fine. I called the counter and asked them to bring me new bottles. They rejected and asked me to go down. Ok that’s fine. I asked my friend to go down. He came back and said someone would come to change the bottles soon. Sure. I stood in the shower room for 10 minutes and no one came. Ok maybe they needed more time. I came out of the shower and sat down on the bed. Another 10 minutes. So I asked my friend to find someone. He was told that someone would come again. Another 10 minutes. A man came and gave me a bottle of shampoo and body lotion???? My friend went out again and finally got me some shower gel in a cup. It took more than 30 minutes and I just stood there. After shower, I got to do the skincare routine, dry my long hair and so on. Eventually, I went to check out. I was late of course. The lady asked me to pay for late fee. I was like ???????????????????? Explained and she agreed to waive the fee. Everything was perfect until the empty da** bottles. I am late for my lunch reservation now and I am missing some attractions for sure."
"Our room in this hotel is clean and comfortable. The location is a bit far from the main attractions but it is okay since we drive. The current construction around the hotel area is a bit annoying and confusing. Since we arrive late at night, it took us some time to find out where the entrance to the hotel since the main entrance was blocked by the construction site."