"The bed was much too hard. The air conditioning unit kept switching itself from warm to freezing even though I had it on the heat-only setting. The housekeeping team tried to come in and clean my room 45mins before I was scheduled to check-out.
Then my keycard was deactivated 10 minutes before checkout time so I was locked out when I returned from breakfast and had to go down to the front desk to get it fixed. The first lady at reception said she’d reactivated my keycard, so I went back upstairs and was still locked out, and the elevator was far too slow and I didn’t want to get penalised for checking out late, so I had to walk down the stairs (which were very difficult to find!) then a second lady gave me a different, new keycard to get back into my room, then I had to walk back up the stairs again and was finally able to get my luggage and check out. Overall it was a pretty bad experience."
"We had a quick overnight stay. Used the shuttle service at 10:30 p.m. It was reliable. The elevator was broken for our stay but they seem to be very on top of trying to contact people about this issue prior to us staying. The bed was a 10 out of the 10, probably the most comfortable bed I've ever slept on. I was sad that I had to get up so early to catch a plane home. The location is perfect for being super close to the airport, however there is nothing around for late night dining and the restaurant closed by the time we even got there. If they had some food options even grab and go stuff that would be very helpful, I didn't feel like waiting for Uber eats, and I didn't have a vehicle.
My only ick, was that it slowly starting to see wear and tear, but it's not being upkept. Minor things, but like the doors had paint chips at the bottom, it didn't affect my stay."
"Superb location, within short walking distance to everywhere in downtown Calgary. Clean, modern, good customer service. Great breakfast with good customer service as well. Bottles of free mineral water available , kettle is provided upon request. Transit BRT300 bus stop from Calgary Airport right in front of the hotel, $4 single ride, very suitable for solo budget traveler."
"Location is perfect just near to lRT station overall it was good but i use trip.com to book from my debit card and they confirm my booking but while i went there for check in the guy there told me i have to use my credit card for the deposit which I don’t have but i told i will pay cash for deposit and they can check room while we check out unfortunately he refused and said company policy only accept credit card which I don’t have and than i have to call my friend and use his credit card and signed authorisation from mail and sent other proof which took almost more than hour. Incase if I don’t have my friend with credit card they would have refuse me to check in and I would be sleeping on the street. The thing I don’t understand is why did they accept my booking while i use my debit card and why can’t they accept cash as deposit because not every traveler has credit card. It was very disappointing"