60 รีวิว
Broome Time Resort
Cable Beach|0.97km จากRoebuck Bay
in Oct 21 we had made a booking at Broome Time Resort (BRT) for a group of 6 of us for 3 days from 25 -29 June 22 after returning from a Kimberley Hiking Tour. After immediately receiving the Booking Confirmation in Oct 21 we believed our accommodation would be available when we arrived A day before we actually left for the walking tour BRT allowed us to leave some of our bags with them (much appreciated ) and on these we were required to label the bags with our name, number as well as the check in and check out dates of our upcoming booking (still have the bag tag) However while we were on the Tour and completely out of communication (ie NO Reception for emails or Phone Calls) BRT cancelled our booking. Although once we were back in Reception and at the BRT Check in desk we could see that they had tried to contact us 2 days before we turned up - as planned and booked for as in Oct 21 - to find our Booking cancelled and we had no where to stay We were initially told there were No rooms available but after questioning why our booking was cancelled at all and where we were meant to find accommodation on such short notice - thankfully 3 rooms were found for the one night so our group of 6 could stay (at least for this night) Although 4 of our group had to find accommodation elsewhere for the following night Besky (the Duty Manager) was able to get us all 6 of us back into BRT for the remainder of our stay (again much appreciated) However we can't be the only group to make a booking at BRT (well in advance and receive a booking confirmation) go on a trip to the Kimberley - therefore being out of communication for the majority of the trip and definitely 2 days before (we were at Purnululu) so I'm not sure why BRT wouldn't know or expect this and have another process - or whey they would cancel it at all before our booked check in date. Still have not received any explanation as to why the booking was cancelled - and even so - as the booking confirmation was received and they had our bags (with check in/ check out dates) on them whey they would cancel our booking
