โรงแรมพร้อมอาหารเช้าในริยาด

During our stay, both Butler Kim and Butler Hani were incredibly kind, professional, and attentive. They made everything feel easy and comfortable from the moment we arrived. Kim, in particular, truly stood out. She was cheerful, warm, and very thoughtful, and even took the initiative to help my husband and me take beautiful photos, which meant so much to us. Her genuine care and positive energy made our experience feel personal rather than routine. 

ห้องพักน่าพอใจมาก สะอาด ถูกหลักอนามัย วิวสวย ห้องก็ใหญ่ เหมาะกับการเดินทางเป็นครอบครัวและทริปธุรกิจ อยู่สบายมาก แนะนําเป็นอย่างยิ่ง

Overall, everything was excellent. However, the staff handover/communication needs improvement. When I visited the fitness center at night, there was no staff member at the counter, and I waited over 10 minutes for a towel—even though I had already informed the fitness staff earlier that morning.

The hotel was clean and staff were very friendly but the room design was bad, a huge walkway took almost 1/3 the room size

เป็นโรงแรมขนาดใหญ่มากกกตั้งอยู่ใจกลางเมือง เดือนทางสะดวก เราได้มาในราคาคืนละ 1,800 บาท พักได้ 2 คน ไม่รวมอาหารเช้า ห้องดีงาม ห้องน้ำ น้ำไหลแรงดี แต่ถ้าได้ราคาดีรวมอาหารเช้าด้วยจองเลยค่ะ เพราะไปดูห้องอาหารมาแอบเสียดาย ห้องอาหารดีเลย มีอาหารให้เลือกเยอะ Facility มีสระว่ายน้ำ ฟิตเนส ซาวน่า มีที่จอดรถ ทริปนี้เราเช่ารถขับสะดวกมาก

الفندق احلي من الصورة والغرفة واسعة مره لكن الفطور ما عجبني كثير يمشي الحال بس غير عن اي شي كان مررره ممتاز وسعره زين وما راح تكون اخر مره وياهم والا جاين مع اطفال راح يستمتع فيه

I recently stayed at Liora Boutique for one night, and my experience was a mix of positives and negatives. Check-in & Reception: Unfortunately, my arrival experience was disappointing. I arrived at 4:15 PM, when check-in should have been straightforward. The hotel uses a system where the room access code is sent via SMS, but I did not receive it until after 5:00 PM, leaving me waiting unnecessarily. Although I expressed my concern to the receptionist, the situation was greatly improved by the kindness and professionalism of the staff supervisor, an Egyptian lady, who kindly assisted me in accessing my room while I was waiting for the code. Thank you to her for the excellent customer service. Another issue was that the receptionist spent most of the time talking on his mobile phone. In my opinion, guests standing at the reception desk should always receive full attention before personal phone conversations. This is a basic principle of customer service. Room: The room was clean and well-maintained. While I didn’t feel that the flooring design matched the atmosphere of a boutique hotel, the overall décor was pleasant. I also appreciated the coffee machine, the large TV, the comfortable room size, and the well-designed bathroom. Location: The location is one of the hotel’s strengths. It is situated in the northern part of Riyadh and is only about 11 minutes from King Khalid International Airport, which makes it very convenient for travelers. Overall: The hotel has good potential thanks to its clean rooms, convenient location, and some thoughtful in-room amenities. However, the check-in process and front desk service need significant improvement to provide guests with the smooth experience they expect.

Disappointing experience with serious service issues, partially salvaged by the duty manager. My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution. Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager. Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution. Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.

The perfect stay. For that price and that location it’s already worth it. The hotel has everything, services are good, breakfast has a full variety of dishes and the room I got was perfectly clean and with no issues. I would 100% consider to book Haven Plaza for my next trip to Riyadh.

موقع الفندق ممتاز لقربه من مستشفى الملك فيصل التخصصى. بالنسبة للغرف كانت واسعه ومريحة ولكن بالنسبة للاثاث يحتاج الى تغيير لانها قديمة لان دولاب الملابس الباب لا يقفل وايضا ادراج التسريحة مكسرة.