Hotel Royal & Spa

The room was a little smaller then expected. The duvet, comforter and pillow smelled stale like an old man. Luckily there was a fresh one in the closet to use. Make sure to google map the parking lot not the hotel of you have a car to park. Central location. Could walk to many things. Beautiful swimming pool, jacuzzi, sauna on 3rd floor.

the hotel was very nice~! I really loved it and wanna visit again. was clean and staff was very very kind. the food was great as well~~!! recommend a lot~~!!!

Hotel facilities are like 5 star hotel, but employers act like in Soviet Union. We ordered sauna on the evening , for the next morning at 8.30. We even double cheked that our order is taken. On the morning at 8.30 we found cold sauna. We told to the reseption what happended the the person on the reseption claimed is that the sauna was on. In 5 stars hotell shoud not make clients feel that they are lying. Mistakes happend, but how they tried to hide the mistake, made us fell very disappointed.

Just before New Year’s Eve I decided to take my boyfriend to Royal Hotel for New Year’s Eve Party. When I looked online to book our nights out, there was last room available, which means the price was high. But that was ok. It was my first time I was visiting Poland and I really want to enjoy it. When we arrived to the room and open the door the room looked nice and tidy. After unpacking our bags my boyfriend saw a quite big stain near front door on the carpet floor. He works past seven years in five-star hotels In Mayfair London. His eyes spot inequality immediately. That put our stay down so badly each time we were coming back to the room the stain was there to welcome us at the door. Second thing was crack on toilet door near the handle which was fixed and painted unprofessionally. Finally, it was quite a shock when we saw that for each room service, we would have to pay 40zl, which is relevant to 8£ English pounds. I do understand to tip, as I aways do, but to pay room service in five-star hotel seem a bit odd for us. Moreover on arrival we found out that Jacuzzi is not working. Our next move was to go downstairs to Royal Hotel Browar and enjoy the night before New Years Eve. Just day before like I was able to get last room in your hotel, it was the same as such I was able to get last available table at Royal Hotel Browar for New Years Eve. While eating we spoke to Manager to find out where would be our table on New Year’s Eve, but unfortunately, the table plan was not ready yet. Later, during night one of the lovely waitresses told us that the table plan was ready. When we asked where our table would be, we found out it would be by the wall on the right-hand side from main entrance. That put us off too. The Manager knew we are staying guest even so allocated us by the wall. We were totally no happy with it. Then we spoke to our lovely hostess who looked after us all evening and explain. Thereafter we did get different table. New Year’s Eve night begins, we set down order drink, food and start to enjoy last night of the year. After some time, the music starts to play very loud, thereafter not at all. Basically, there were speakers on top of the bar which were not working properly. Music once played, once not at all, once to loud and once not at all. Eventually their were taken away. It totally break the atmosphere for us, as such the spirit of New Year’s Eve ( Sylwester) night. Finally, as we had table for two, the chairs we had were not too comfy. We saw boof table empty for quite a long time, like few hours. Therefore, we asked our waitress if we could move there, but been told that it is booked. After hour later we asked again, unfortunately, same answer. Then my boyfriend went to ask one of the Managers and we were able to move to the boof table. Overall during our stay we spend a good some of money at your hotel, always tipping for really good service from your staff, but sometimes I was not feeling welcome. We would be extreme

All was really good I didn’t have welcome free bottle of spirits so was disappointed

The room and restaurant was amazing. Very clean and comfortable. Customer service very friendly and helpful. I’ll stay there again!

Great hotel? Great staff? Great location, I’m definitely coming back.

Excellent hotel, perfect hotel, amazing service.

Hotel located in the heart of Bialystok, within walking distance everywhere, beautiful hotel, delicious food, great amenities.