Sightsee782751
31 สิงหาคม 2024
We were a group traveling with kids (3 rooms booked), and we unexpectedly found ourselves booking this hotel in an emergency situation. We had a 5 day trip in Punta Cana, our flight got canceled and we found this place where we stayed for another 3 nights. The resort is beautiful. The customer service is great. The food is wonderful, the buffet offers high quality food, compared to Impressive where we came from. It was easy to get in any specialty restaurant we wanted to book, the we dined at the steakhouse which was amazing. The young lady at the check in Iliana or Ariana with tattoos :-) was great. But , a big But :we didn't like our rooms! First, the resort has mosquito problems. The first night I could barely sleep due mosquito and I had asked for a treatment which they used the same product used outdoors, it was hard to breathe in. The rooms smelled musty, we asked for some scents. There was a construction defect that I reported, there were opening crack in the door, which may have led to unwanted visitors: croaker roaches!!! All 3 rooms had some type of roach presence.The housekeeping of the rooms need improvement. When we arrived the pull up sofa had some dirt, I had to request housekeeping . we didn't have hygiene problems at the restaurants but the big flying roaches in the room were traumatizing along with the mosquto bites.
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