This is a very hard review to write. I had dreamed about going to Las Islas for quite some time and ultimately was disappointed. I would ideally rate this hotel at 3.5 stars, but the amazing location tipped the review to 4. The location itself is an easy 5 stars. The property is amazing as you truly feel engulfed in the natural setting. The beach was not very large but was absolutely gorgeous. The accommodations were more like 4 stars. We stayed in the oceanfront casita and were generally happy as it was nice but not perfect but did fit well into the setting. We had our own pool but were hesitant to really use it since you are unable to see the bottom (and it is not deep). I am not sure if this is due to a lack of cleaning or them using sandy seawater (or both), but it was a bit unsettling. The food was also a solid 4 stars. As far as Colombian cuisine goes, it was elevated conceptually and delicious. Unfortunately, the service was 2 stars at best. Since the property is so large, it is necessary to call for a ride from a golf cart to many of the hotel's locations (especially at night). This was never fast. Our waits would generally take about 20 minutes, and one night we had to wait 40 minutes for a cart to arrive. Further upon arrival, we sat in a front ”lobby” for about 25 minutes before we were picked up and driven to our room. At the breakfast restaurant, our orders were wrong either by item or quantity 100% of the time. I would like to blame this on a language barrier, but my wife is Colombian, and I speak fluent Spanish. The beach/lunch service was also frustrating. Unlike other beach locations that we have visited across the world, you had to go and ask the server on the beach anytime you wanted something to eat or drink. This was pretty frustrating. At dinners, the service seemed to be a bit better but was still slow and certainly not perfect. The issue seems to be a lack of management, as I don't believe that we saw a single person that appeared to be acting in a managerial capacity at any point. I honestly think that a bit of training and accountability could make this place what we thought it would be. Unfortunately, for us, once was enough.
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