We had stayed at Lalalsa Previously in Aug 22 and had a great trip. We booked again and went for our wedding anniversary in March 24. When we arrived we noticed all of the villas around us were being renovated. We received a text from Lalasa 30 min after we checked in thanking us for our understanding of the current renovations and noise. Ummm, if we knew BEFORE hand, we would have moved our booking date. In a nutshell, there was grinding and industrial noise every day - all day - all night. It was impossible to stay at our villa during the day to lay around the pool as it was constant noise. At night it didnt stop either! Furthermore we couldnt enjoy the facilities, as there is a lovely communal pool area & bar, but they were renovating a new bar area, and there was constant grinding and noise there aswell! There was literally no escape. We complained to the managers on duty several times, and they were all lovely and even offered to move us, but the only rooms available were small and a fair downgrade to what we booked, so we declined. In honesty, the staff were all lovely, and tried their best and it was not their fault. I complained direct to Lalasa management to ask for a refund or credit for our trip, and was informed that according to their booking terms and conditions they cannot refund due to circumstances "out of their control, such as building and renovating on their site". Im pretty sure they control the renovations, and letting guests know about renovations to the property BEFORE they arrive surely isnt difficult. If we knew about these renovations we still would have made a booking at Lalasa, but for when the renovations were due for completion. The only reason I gave Lalasa 2 stars was for the staff. They all were so lovely and friendly, and had to put up with a lot of guests complaining about the noise and renovations, I actually felt really bad for them. We wont be going back - no way. not ever. I dont want to give money to a business that disrespects their customers in this way. Bali is full of amazing places to stay, and thousands of Villas, and when I have to go back to Melbourne for a rest, you know that Canggu is off the list as a holiday destination!
แปล