I stayed at this hotel for 6 night with other team members. The rooms are dated, sheets don't fit the bed, and parking fees are absurd. The hotel parking lot connects to a ***** mall parking lot. There is parking everywhere including plenty in the hotel parking lot. But they still charge you a $7 per day for parking. Internet is beyond horrible. I paid $4 a day for the ”faster” internet and I was luck if it worked 20% of the time. Also good luck getting a good cell signal in the building. The worse part was the rude staff. On check-in, they charged me $109 for incidental. After checkout I was charged for the full stay which included room, parking, internet, state tax, and occupancy tax. They did not subtract the incidental fee they had already charged me on check-in. I had no other incidentals. I had two speprate charges on my card. One for the full price of my stay and other which should have been an incidental hold. I called the hotel to discuss the extra charge. I was connected to the hotel manager named Sara/Shara. Saying she was rude is putting it nicely. She spoke down to me and flat out refused to help and denied that there could be another charge. She made absolutely no effort to verify or look in to my concerns. All she had to do was review the audit reports and she would have seen the charge. I offered to share the authorization number for the charge or show her my credit card statement with both charges coming from same place. She was not interested. The kicker, she accused me or my co-workers of making the charge. So in her mind, I broke in to the hotel systems, charged my own credit card, and now was calling to request a refund back to my card? Hooray for customer service! In my experience, incidental are hold for a certain amount on my card. Not a charge that is never returned. An off the record charge coming from the same hotel sounds like a scam. Be careful and keep a close eye on you credit card statement if you want to brave this place. My company and I have been using Hilton properties for many years. After this experience, we will need to look for a more reputable hotel. Very surprised by this experience from a Hilton but I guess times are changing.
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