79 รีวิว
De L’Europe Amsterdam – the Leading Hotels of the World
อัมสเตอร์ดัม|0.14km จากBar Lunar
Hotel is very nicely located in the centre of the historical canal ring area. I just stayed one night and did not have the opportunity to visit any of the restaurants. However, my major disappointment was in relation to the room service. After a long day I come to my room around midnight and decided to have quick dinner before going to sleep. I called the room service to order tomato soup (only choice) club sandwich with fries and a coke. After half an hour, I received a call saying that they ran out of soup. I asked why it took half an hour to figure out they had no soup, the gentleman on the phone was not apologetic. He said, I don’t know that is what they told me from the kitchen in a rude way. Then I waited another 25 minutes to receive my order. They forgot the french fries and brought a bottle of coke without opening the cap, no glass and ice. I called again they said they forgot the fries and the glass but they can bring it in a non apologetic way. In the mean time, I found a glass from the mini bar area which I usually hesitate to use since I am not sure how long they have been there. I also found a bottle opener for the coke. When I tasted my club sandwich, it was cold and the tasted bread was very hard to eat like a rubber. I seriously think this hotel has a problem with the room service which needs to be fixed starting from the chef to the person who has been answering the phone.
ดี
118 รีวิว