103 รีวิว
Fairfield Inn & Suites Albany Downtown
ออลบานี|0.27km จากThe State University of New York (SUNY)
Fairfield Inns are usually of a good standard, but this one downtown was very disappointing. I booked this over other options due to a typically good breakfast. When I arrived there was a printed paper on the window saying ”No Breakfast Today”. Realizing things could happen like staff out, I asked what was the issue and if they were doing something for the guests like a credit to a breakfast or points for the issue. I was told ”I don't know, we were just told no breakfast” and also that there was to be no compensation for this. Sorry, but breakfast was a big part of the deal of staying at this hotel, and the response was unsatisfactory. When I showered the next morning I noticed something on the towel and found a short curly hair - not the kind you typically want to see in a bathroom, wondering if the towels were actually fresh. The next problem was that I was still charged the 4.95 enhanced Internet fee even though I am an Elite member. I noticed this on my bill later but did not want to go through the hassle of calling the hotel and getting a review and correction for five dollars. I suggest you skip this Fairfield and choose a different option near the city.
