Upon arrival we were thrilled and the young man on reception was faultless:welcoming, polite, helpful, and friendly. We booked in swiftly and loved the room, then departed for an afternoon at pigeon point. Upon our return he had left for the day and in his place a young lady who was at best curt/unfriendly at worst bordering on rude/dismissive. Asking her for any advice/assistance was acknowledged as an imposition/inconvenience to her. I asked if we should get a taxi or as my partner suggested, walk to the airport in the morning? She asked ”what time do you need to be there” I replied ”7:00” she said we would be fine walking as it was only 15 minutes walk. The following morning we arrived at reception at 6:40 to find the doors locked and no-one on reception. After 10 minutes trying to open the door, ring the reception bell and calling the hotel reception from.my mobile we found another resident who helped us find a way out via the swimming pool. We had lost 15 minutes so ended up getting a car to take us to the airport after all. If the staff had all been like the guy on arrival and the reception manned all night this would have been a 5* review.
This charming colonial Caribbean-style villa offers air conditioning and free Wi-Fi. In the living room, there are comfy sofas and the kitchenette is fully fitted. The patio is left of the pool and has a hammock. It is surrounded by a tropical garden. Free private parking is available. There are restaurants, bars and a couple of supermarkets within a 5-minute walk. Crown Point Airport is a 5-minute drive from the villa.About pets:No pets allowed.About checkOut:Check out before 11:00 AM.About children:Children allowed: ages 0-17.About customRules:Visitors: The property is a private residence. No parties or events. NO EXTRA adults or children, as overnight visitors..Pool: Children should always be supervised by an adult. No glass around the pool! You assume all risks related to the use of the pool.,Noise: As you enjoy your stay, please keep in mind that PBV is located in a residential community. Keep noise to a minimum, especially after 10pm..About checkIn:Check in after 3:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 18.About events:No events allowed.