ผผู้เข้าพักWonderful staff, but the hotel is a compromise
The staff here are genuinely lovely — warm, attentive, and always willing to help. That's the highlight of the stay, and it deserves real credit. But the hotel itself is a compromise.
The main draw is the outdoor pool, which is excellent — and honestly, there's nothing of this quality anywhere else in the city. The problem is everything around it. The hotel sits far from the historic center, so you're dependent on taxis to get anywhere worth seeing. The views from the rooms look out onto old Soviet-era buildings with little charm, and there's a layer of dust over everything.
The pool is where the real frustrations begin. It's open to non-guests for a fee, which means it's frequently overcrowded — especially on weekends, when there's often simply no space. Many of the local visitors behave with little regard for others: jumping in, shouting, treating it like a public party rather than a hotel pool. Some show up and drink heavily. During our stay there was a man who was completely, falling-down drunk — he stumbled and nearly cracked his head open several times. The staff had no idea how to handle it. They let him lie around, swim, even dance, while children of paying guests were right there in the water nearby. For a spa team, this is real unprofessionalism — there was no intervention, no sense of safety, no management of the situation at all.
On top of that, Sundays are women-only days, with men not allowed in at all. I understand the intent, but if you've traveled here and paid specifically for the pool, that's a significant loss - because without the pool, the hotel is honestly rather grim and uninteresting.
In short: the people who work here are kind, and the pool is the best in town. But the location, the surroundings, the overcrowding, and especially the spa staff's inability to maintain a safe, professional environment make this a place you choose despite its flaws, not because of them.
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