The hotel was gorgeous. The river view rooms were awesome and roomy. The indoor pool with the glass windows and fire pits outside were amazing as well as the Staff and the restaurant/bar!
Hotel is nice, bed is comfy and the location is spot on for accessing the majority of Louisville. It is a great spot for those visiting for leisure which also comes with its flaws, once people finish partying it was quite loud at 0200 from both guests and those outside in the streets. You can hear everything from next door and in the corridors. Breakfast is good, bar staff were attentive and overall a pleasant visit.
MMareaHarrisNICE LOCATION, NICE SPACIOUS ROOM, WE LOVED THE HAPPY HOUR AND APPETIZERS AND JUST A BEAUTIFUL PLACE TO STAY. VERY COMFORTABLE BED (PILLIOSW NOT SO MUCH) SHOWER GOT REALLY HOT WHICH WE REALLY APPROECIATED. ONLY ISSUE FOR US IS THAT WE DID HAVE A PET SMELL THAT WAS UNBEARABLE AT TIMES BUT THEY SAID THEY DONT BELIEVE OUR ROOM HAD A PET IN THERE BEFORE OUR STAY. I HAVE BAD ALLERGIES AND SNEEZED ALL NIGHT LONG
ผผู้เข้าพักThe hotel was very good. My only complaint is that the water, for a shower at 9:00pm at night, was barely room temperature. Was very disappointed for such a nice hotel in every other way. Would reconsider staying again if it was in colder weather. I certainly hope that was an exception and not the norm.
Breakfast was also somewhat disappointing. No half and half (only Coffee-Mate) and no butter, only whipped margarine. Seemed pitiful. The hot food was marginal. The baked goods (I had a croissant, and my husband had a cinnamon scone) were phenomenal though. I hope you continue with those as they made up for the other food.
Also, Jasmine (our stay 10/11) was extremely helpful. She was clearly very busy working but when I asked if she had time for a question, she didn't look annoyed at all or miss a beat. She answered my questions with a great attitude. I then asked for directions, and she actually walked me outside so she could point out where to walk, along with sharing landmarks along the way so I could be confidant in where I was going. She is definitely an asset to your hotel as her hard work, knowledge and great attitude really shone. If I lived locally, I'd love to hire her with those stand-out qualities which seem hard to find these days.
ผผู้เข้าพักThis hotel was very nice! Very clean, comfortable, staff was amazing! Good location, convenient to restaurants, stores. Room was quiet. Very impressed!
ผผู้เข้าพักWe ate breakfast and it was great as expected. Our room was a little different. There was thick dust at the top of the ceilings and around the floor. The lights were dirty to touch. The comforter had an orange food stain as well as the pillow had something red spilled onto it. We got there late, so we just dealt with it. As far as checking into the hotel, When I was on this app, it was originally $49 for a king size, then jumped to $69 for 2 adults, 1 teenager, and 1 toddler. I had already prepaid as well. Then I got to the front desk and they wanted to charge me $20 more for the teenager. I even showed him I put it down on the reservation, then he printed me out a receipt telling me I did not. I was about to sleep in my car. He said since my husband was a veteran, (he seen it on the license) he said just don’t worry about it.