The room was quiet big and spacious. The location was great. Breakfast needs alot of attention needs improvement, not much choice to choose from and the quality of food was not even up to the mark. The amenities in the room were of poor quality, the iron in the room was a simple one (no steam iron available) the shampoo n stuff was of very poor quality, the tv in the room was not working properly. I requested the reception to arrange a taxi/ cab to the airport which he simply denied thank GOD i had the cream app other wise i would have struggled to get a ride towards the airport.
Had a very comfortable stay here. The room was spacious, very clean, and well-maintained. The bed was comfy and the air conditioning worked perfectly, which makes a big difference given the Riyadh heat. The staff were warm and welcoming - great hospitality. The breakfast buffet was also impressive with a good selection of both local and international options. We found the location quite convenient as there was a bus stop and supermarket just a short walk away. The only drawback was the entrance, which is slightly tucked away in what looked like an alley, so it can be a bit confusing to spot at first!
But, a great stay overall. I'd happily stay here again on my next trip to Riyadh.
Very good hotel located in the center of the city. with spacious room and clean.
Breakfast is also very good , staff are friendly.
King Fahd Library Metro station is only 10 minutes walking away from hotel.
Очень понравился отель! Удобно расположен, вежливый и отзывчивый персонал. Шикарные завтраки и очень уютные номера. Особая благодарность работникам на ресепшене, ресторана и работнику (Afsal) по уборке номеров. Отличный сервис по заказу еды в номер, удобный сайт для заказа. В номер каждый день приносили бутылки с водой, очень кстати. Отличный бассейн и парилки. Спасибо за прекрасный отдых!!!
MMOHAMMED ALI IBRAHIMGood and quiet hotel, has good and various breakfast and good internet.
The only point that the hotel must fix the parking barrier, it doesn’t work by the card, therefore, you have to wait few minutes till the noticed you through the CCTV camera.
MMsMelissaDisappointing experience with serious service issues, partially salvaged by the duty manager.
My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution.
Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager.
Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution.
Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.
ผผู้เข้าพักOur stay was truly exceptional, and it was without a doubt one of the best hotel experiences we have ever had. We were incredibly touched by the effort Jaybie, Kim, and Kelvin put into making our special day so memorable. The surprise prepared was the absolute highlight of our trip, and we are so grateful for the impeccable service and genuine warmth.
ผผู้เข้าพักWe were just staying overnight as we had a long layover for our flight but the accommodation was perfect for our needs. We'd initially planned to take advantage of the gym and pool but in the end we were too tired so didn't even look at them. The receptionist sorted out our room quickly and we were pleasantly surprised by the size of the room - more a small suite, with a kitchen-diner-lounge, and separate shower room and large bedroom.
Two small bottles of water were provided, so I could make tea without touching the brown water in the taps. We ordered food from Deliveroo - which took ages to arrive but filled the hole. And I was able to log on to my Netflix on the large TV in the lounge to watch a film before bed. The bed was very comfortable and even with the air con switched off the room was a pleasant temperature all night. We were woken at 4am by the call to prayer, which was a very musical if rather earlier than we intended to wake up.
Good shower and ordered breakfast, which was delivered to the room. Breakfast was great, and very substantial only thing missing was some fresh coffee (tea was provided) but I expect that would have been included if I'd thought to ask for it.
All in all great value for a comfortable stay.
AA.M.KVery good hotel located in the center of the city. with spacious room and clean.
Breakfast is also very good , staff are friendly.
King Fahd Library Metro station is only 10 minutes walking away from hotel.