Great customer service! Room was a decent size. Breakfast was good. I enjoyed the fact that we can order our eggs how we want vice getting scrambled from the buffet.easy to get Uber and taxi. We walked one night from the town square where the chriatmas market was and it took us about 30 minutes. Short drive to Schindler factory and jewsih walls. About 30 min drive to Salt mine.
Great hotel in unbeatable location in krakow.
Room was spacious and modern, including huge bathroom.
Beds were a little small (we had 2 doubles for 3 people).
Staff were fantastic through from reception, to breakfast to the spa and the housekeeping staff
Would return.
Friendly and efficient check in . Lovely spacious room with fantastic bathroom and facilities. Great breakfast and a lovely location in the Kazimiertz district, which is packed full of bistros and bars away from the real tourist traps of the Old Town . Easy walk to the usual city attractions about 15-20 mins away
LLesley and NigelSuper place to stay I highly recommend this hotel. Stepped off the 300 bus from Krakow city - 10 minutes walk to the airport or there is a shuttle bus. Great room with everything you could need and tastefully decorated and designed - they give you a glass carafe and there is a water dispensing machine on each floor so that you can help yourself . Super modern and comfortable with a perfect shower room with underfloor heating. Great bar area which is also used for the Massive buffet breakfast which was superb. Just perfect
GGine GuyThank you for such a lovely and comfy stay with the outstanding service from the receptionists to the maids, the chefs, the staff, and the mechanic. All my needs and wants fully served perfectly. See you my second home in Krakow❤️❤️❤️
ผผู้ใช้ไม่ระบุชื่อThe hotel is clean and comfy, perfectly warm for the freezing temperatures outside. Situated right next to Kraków Grzegórzki train station, it was easy to get to/from the airport and to other places via the train as it connects to the Kraków Główny main station.
Staff were helpful, explained where we can go around Kraków. We were given plenty of clean towels, room cleaning service daily. Hair dryer was also provided, with a drinking water dispenser right outside the lift.
Only thing would be the shower as it sometimes pulses between slightly hotter and colder water. Was pleasantly surprised when it’s got heated flooring in the shower though!
AalbertltThe location was the best, right next to main station, big shopping mall, and tram stops. The room was modern ( it is either very well maintained or recently renovated ). The breakfast was great. It even provide juicer machine where you can make fresh juice by yourself (choices are: apple, carrot, beetroot). Something that I rarely see even in five stars hotel. The most amazing is the hospitality of the staff. We received welcome wawel chocolate during check in and polish pretzel during check out. Special thanks to the receptionist, Ola for passionately explaining the major tourist attractions in the city ( seriously, you have the talent to become a tour leader ;-) ). Also not to forget special thanks to Anita for recommending local polish restaurant and offered welcome chocolate. Both are amazing staff and I can feel their sincerity when serving guest, so make sure you treat them well Mercure, they are your assets :)
AalbertltAn amazing ski in ski out with thermal bath resort hotel. The ski facility was great. The thermal bath was the best. There are water slides, wave pool, lazy river, etc. A little improvement for the breakfast. Although the variety offered was plenty, I feel the breakfast quality at Mercure Krakow Miasto was better despite having less breakfast variety. Everything else was great and I am really satisfied. One tips: get your lunch or dinner at the restaurant outside the hotel's main building. You will see it when you exit the hotel toward the thermal bath direction from the outside. They have great pork knuckle at really affordable price (around 12 euro for a big pork knuckle). Combine it with their boiled potatoes at very affordable price (around 2 euro or something). In my opinion, they are a much better choice than the express food inside the thermal bath. If you like chinese style dumpling, make sure you choose the ”Meat Dumpling” at the outside restaurant (the one selling pork knuckle). It taste much better than the dumpling with some sort of ”cheese filling” offered by the restaurant in the pool area.
SSiraI absolutely loved my stay at Stradom House, Autograph Collection. From the moment you enter the lobby and bar, the stunning interior decor sets the tone, and the room itself was spacious, artfully designed, and luxurious yet comfortable, with elegant furniture and a beautiful bathroom—easily a 10/10. My room was located in a separate building accessed through an underground tunnel, which at first seemed quirky but turned out to be utterly charming, as the tunnel itself is beautifully decorated and enchanting to walk through. Breakfast was a highlight, with delicious hot dishes made to order from the à la carte menu complemented by an abundant buffet, all enjoyed in a gorgeous breakfast room overlooking a peaceful garden—a truly fantastic way to start the day. The location is another strong advantage, within an easy walk of the Market Square, Wawel Castle, and the lively Kazimierz district. Overall, this hotel delivers comfort, style, and unforgettable experiences—I highly recommend it.
ผผู้เข้าพักGreat hotel in unbeatable location in krakow.
Room was spacious and modern, including huge bathroom.
Beds were a little small (we had 2 doubles for 3 people).
Staff were fantastic through from reception, to breakfast to the spa and the housekeeping staff
Would return.
ผผู้เข้าพักThis hotel is a short walk (around 10 minutes or one tram stop) away from the train station. The hotel has a somewhat dated look, a striking near-brutalist aesthetic. The interior is slightly more modern, with a 90s vibe. Nothing is broken and it does the job. Frankly I found the location to price to performance ratio very good for a hotel booked on the day of staying there. Overall, I had a good stay. The rooms are large too!