The hotel is located right outside the old city with beautiful views of the river and Wawel castle, and accessible by public transportation, which made it a good choice for us. Service was top notch and the facilities met our needs perfectly. We particularly enjoyed the free pool and spa facilities, the fine dining at the restaurant which was open until midnight, the very comfortable large bed, and bottled water every day of our stay. Customer service even took care of a special treat in the room upon arrival for my husband's 70th birthday.
The staff was helpful, especially the last day when our flight was cancelled and we had to book a new one. We used the business center to print out boarding passes and a boxed breakfast was prepared and provided upon checkout at 2am.
Το ξενοδοχείο είναι εντάξει για την τιμή του. Είναι όμως μακριά από την παλιά πόλη της Κρακοβίας. Το πρωινό είναι εξαιρετικό για την τιμή του. Γενικά είμαστε ευχαριστημένοι, ωστόσο, καλό θα ήταν να φροντίσουν να διευθετήσουν το πρόβλημα με τις πόρτες των δωματίων. Κλείνουν απότομα και κάνουν αρκετή φασαρία, με αποτέλεσμα να διακόπτεται διαρκώς η ξεκούρασή μας. Επιπλέον, μια smart tv θα ήταν προτιμότερη. Τέλος, ζητήσαμε 2 μέρες υπηρεσία αφύπνισης, και τις 2 φορές δεν έγινε, με αποτέλεσμα τη μία μέρα να χάσουμε προπληρωμενη εκδρομή μας. Ενώ, αργότερα, μας κάλεσαν κανονικά για το check out. Καλό θα ήταν να ληφθούν υπόψη τα παραπάνω για τη βελτίωση της ποιότητας υπηρεσιών.
We were only at the hotel for one night for a flight, a comfortable mand, about 20 minutes from the airport. The hotel is located in Kraków. Industrial Zone. Suitable for people who have a car. There is paid parking. The staff was very friendly and helpful.🙏
Great customer service! Room was a decent size. Breakfast was good. I enjoyed the fact that we can order our eggs how we want vice getting scrambled from the buffet.easy to get Uber and taxi. We walked one night from the town square where the chriatmas market was and it took us about 30 minutes. Short drive to Schindler factory and jewsih walls. About 30 min drive to Salt mine.
The best hotel out of my europe trip from vienna, prague to poland.
Great service from the front desk and was helpful with my passport left behind in prague.
Mandatory spa facilities for the freezing cold weather was great! Feels like ive stepped into a brand new hotel.
Overall, would go back just for the hotel
Friendly and efficient check in . Lovely spacious room with fantastic bathroom and facilities. Great breakfast and a lovely location in the Kazimiertz district, which is packed full of bistros and bars away from the real tourist traps of the Old Town . Easy walk to the usual city attractions about 15-20 mins away
Ccool_dudeIf you are on a short trip to Krakow, this is the best hotel to be at. First of all warm welcome at the reception, welcoming staff, freshly baked cookies with aroma, delicious apples if you are hungry. Everything is so perfect, i will consider again if i want to stay.
ผผู้ใช้ไม่ระบุชื่อThe hotel is clean and comfy, perfectly warm for the freezing temperatures outside. Situated right next to Kraków Grzegórzki train station, it was easy to get to/from the airport and to other places via the train as it connects to the Kraków Główny main station.
Staff were helpful, explained where we can go around Kraków. We were given plenty of clean towels, room cleaning service daily. Hair dryer was also provided, with a drinking water dispenser right outside the lift.
Only thing would be the shower as it sometimes pulses between slightly hotter and colder water. Was pleasantly surprised when it’s got heated flooring in the shower though!
SSiraThe Mercure Krakow Stare Miasto instantly impressed me with its beautiful, modern, playful lobby design — highlighted by a replica of Queen Barbara’s dress (wife of King Zygmunt August), complete with a plaque sharing her story. Service was another highlight: the check-in staff were warm and welcoming (one even greeted me in Thai), and homemade snacks were offered at both check-in and check-out. The location is superb, directly opposite Galeria Krakowska, a massive mall with everything from luxury brands to groceries, restaurants, and a food court. It’s also just a short walk from the Market Square, main shopping streets, and the Czartoryski Museum, home to Leonardo da Vinci’s Lady with an Ermine. Wawel Castle and the Kazimierz district are a bit farther, but still manageable on foot with comfortable shoes. My room was clean and comfortable, though a little plain, and the bathroom on the small side. Breakfast was the one weak spot — the food selection was modest, and at peak times the dining room felt cramped, sometimes leaving only counter seating (I recommend going later once the rush has passed). Still, these are minor quibbles. With its inviting lobby, warm and attentive service, and unbeatable location, this hotel is an easy one to recommend.
AalbertltAn amazing ski in ski out with thermal bath resort hotel. The ski facility was great. The thermal bath was the best. There are water slides, wave pool, lazy river, etc. A little improvement for the breakfast. Although the variety offered was plenty, I feel the breakfast quality at Mercure Krakow Miasto was better despite having less breakfast variety. Everything else was great and I am really satisfied. One tips: get your lunch or dinner at the restaurant outside the hotel's main building. You will see it when you exit the hotel toward the thermal bath direction from the outside. They have great pork knuckle at really affordable price (around 12 euro for a big pork knuckle). Combine it with their boiled potatoes at very affordable price (around 2 euro or something). In my opinion, they are a much better choice than the express food inside the thermal bath. If you like chinese style dumpling, make sure you choose the ”Meat Dumpling” at the outside restaurant (the one selling pork knuckle). It taste much better than the dumpling with some sort of ”cheese filling” offered by the restaurant in the pool area.
SSiraI absolutely loved my stay at Stradom House, Autograph Collection. From the moment you enter the lobby and bar, the stunning interior decor sets the tone, and the room itself was spacious, artfully designed, and luxurious yet comfortable, with elegant furniture and a beautiful bathroom—easily a 10/10. My room was located in a separate building accessed through an underground tunnel, which at first seemed quirky but turned out to be utterly charming, as the tunnel itself is beautifully decorated and enchanting to walk through. Breakfast was a highlight, with delicious hot dishes made to order from the à la carte menu complemented by an abundant buffet, all enjoyed in a gorgeous breakfast room overlooking a peaceful garden—a truly fantastic way to start the day. The location is another strong advantage, within an easy walk of the Market Square, Wawel Castle, and the lively Kazimierz district. Overall, this hotel delivers comfort, style, and unforgettable experiences—I highly recommend it.
ผผู้เข้าพักI stayed at Tribe Hotel in Kraków with friends while celebrating my birthday, and we had such a fantastic experience. From the moment we arrived, the staff were incredibly welcoming and really took great care of us throughout our stay, which made the celebration feel even more special. The hotel itself is awesome — stylish, modern, and with a really great atmosphere. Everything was clean, well designed, and comfortable, making it the perfect base for our trip. 5/5
Thank you to the team for helping make my birthday celebrations so memorable. I would absolutely recommend staying here and would happily return. 5/5!