Great Service and Comfortable Stay
I had a wonderful stay, The receptionists were incredibly friendly and accommodating, making me feel welcome from the moment I arrived. I really appreciated being able to check in early, which made my trip much more convenient.
The room was comfortable and well-maintained, though the view from my window wasn’t the best. Additionally, the location was a bit farther from the city than I had anticipated, but it was still manageable.
Overall, I was very happy with my stay and would definitely recommend this hotel, especially for its excellent customer service!
Overall we enjoyed our stay at the hotel. Staff were very friendly and helpful. The room was very well appointed and spacious including the bathroom. The dining experience in the restaurant was also enjoyable and breakfast was more than adequate.
I would not recommend this hotel if you have a car though. Hard to find and access is difficult. Parking fees in my view are excessive.
It was a wonderful experience to stay in Bella for 2 nights. The hotel is beautifully designed, blending modern aesthetics with a touch of traditional charm. The location is ideal, situated within walking distance of the main square and other key attractions, making it easy to explore the city.
My room was spacious, clean, and well-appointed, featuring all the necessary amenities to make my visit enjoyable.I would highly recommend it to fellow travelers!
Always come here, it is our favourite hotel in Krakow and has good acces to the city center, the traveler type is really for anyone, families, couples, businesses travellers, brilliant rooms, good bar, and the service is top notch. Would highly recommend.
Very nice hotel with a good location when you want to have a bit of privacy. The breakfast was tasty with many options. Good hotel service.
ดีมาก
66 รีวิว
8.4/10
ราคาเริ่มต้น
MYR 263
ต่อคืน
ดูห้องว่าง
ดูโรงแรมทั้งหมดที่มีที่มีฟิตเนสในเลสเซอร์โปแลนด์
รีวิวล่าสุดสำหรับโรงแรมในเลสเซอร์โปแลนด์
ดูทั้งหมด
9.2/10
ยอดเยี่ยม
ผผู้เข้าพักI really enjoyed my stay at the hotel — it was very comfortable, and everything was great. The room was clean and cozy, and I felt very relaxed there.
Just a small suggestion: it would be nice to have some extra bathroom items like a shower cap, cotton swabs, and a штsmall toiletry set.
Also, I used the airport shuttle service, which was convenient. But I was a bit disappointed that the driver didn’t help me with my suitcase — I had to lift it myself into the car, even though it’s a paid service. My luggage wasn’t too big, and as a woman traveling alone, I would have appreciated some help. I think that kind of support is part of good service.
Thank you again for a nice stay!
GGine GuyThank you for such a lovely and comfy stay with the outstanding service from the receptionists to the maids, the chefs, the staff, and the mechanic. All my needs and wants fully served perfectly. See you my second home in Krakow❤️❤️❤️
ผผู้เข้าพักWe had a wonderful stay at this property
We got upgraded to Junior Suite and really enjoyed the space
I was quite weary of Mercure after bad experience with them in Singapore, but this property has redeemed the brand !!!
MMarius ZI would have given perfect review for the hotel but my check out experience wasn’t good as I was charged 50 euros more than I was supposed to. The girls at the reception blamed trip.com and even questioned if I ordered other services via website even though the hotel charged me. As they couldn’t figure out why why charged me more they asked me to write email to the hotel’s administrator. He did solve the problem and refunded the overpaid amount but the check out stress caused me anxiety. Otherwise, the hotel room is really nice and big and the location is in a peaceful neighborhood in front of a park, easy to reach city center via public transportation. I didn’t have breakfast in the hotel but there’s plenty of places nearby to eat. Nice touch - capsule coffee machine in the room and free coffee in the lobby.
ผผู้เข้าพักThe hotel is located right outside the old city with beautiful views of the river and Wawel castle, and accessible by public transportation, which made it a good choice for us. Service was top notch and the facilities met our needs perfectly. We particularly enjoyed the free pool and spa facilities, the fine dining at the restaurant which was open until midnight, the very comfortable large bed, and bottled water every day of our stay. Customer service even took care of a special treat in the room upon arrival for my husband's 70th birthday.
The staff was helpful, especially the last day when our flight was cancelled and we had to book a new one. We used the business center to print out boarding passes and a boxed breakfast was prepared and provided upon checkout at 2am.