ผผู้เข้าพักBreakfast at the weekend doesn't start until 8.00am. We were playing a Pickleball Tournament on their Acrylic tennis courts and needed to digest our food before running around! The hot items weren't all out which was irritating. Bacon, sausages and eggs were missing. As soon as the eggs arrived they were gone because everyone was queuing. If it says breakfast starts at 8.00, then it should all be available on time! Pools are great, (one specifically for children and one for adults. Sporting facility was excellent. Free parking for hotel guests.
Bedroom was very clean and had everything one needed. No air con, but fan in cupboard. Magnifying mirror, iron & board, hairdryer.
I had to stay at the hotel to continue playing my tournament, but wanted to have a last swim to ease my muscles before driving home in a terrible heatwave. They said check out had been at 11.00am and I would have to pay £10! I thought that was rather steep so declined. There was hardly anyone in the pool and a small kind gesture after paying for 2 nights would have lifted my spirits and given a better impression. The pool was also only open from 8.00am. Far too late if people want a swim before breakfast.
Dogs seem to be allowed at the hotel in the bedrooms. 4 yapping dogs in one room is a bit much. Awful for the cleaners and I put the TV on to mask the noise!
Drinks and food quite expensive. Great Indian in the village!
It was great though being able to stay at the actual venue for the tournament. Cheaper through Trip com than the Tournament offer rate!
RRB28The hotel room was clean and quite spacious.
Our main issue was that the check in time stated on Trip.com booking was 2pm. Whereas the hotel check in time was 3pm. So we had to wait in the lobby for a considerable time before being given a room. Additionally they were running late with housekeeping and we got the room only at 3.15pm. Which wasn't great as waiting with a tired kid wasn't convenient at all. I did highlight to the reception about the check in discrepancy but not sure if they corrected this online. They were friendly enough but there was no apology provided for the inconvenience and the wait.
Otherwise it's a nice hotel with a spa attached.
ผผู้เข้าพักWe have stayed at the hotel on many occasions but this time we requested a particular room for our stay a week in advance which was confirmed during a telephone conversation, only to be told on arrival that it was not available. Very disappointed
MMisisGIt was a great experience for us as a family, I have to booked 2 rooms to accommodate the family of four, everything was absolutely fantastic. Kids enjoyed the food. It was 9/10 stars for all, except that it took us so long to wait for the room that was interconnected with the other room. I was told at first that it was interconnected but then when we went in there it wasn’t. huge thanks to Ms. Nadia from the front desk who was there to help us and got everything sorted for 10 minutes.
The staff were very nice, helpful and friendly 😊 we will definitely be back again.
ผผู้เข้าพักA repeat visit to Norton Park Spa Hotel. I really enjoy the peaceful location with beautiful grounds where you can walk through woodland or sit on a swing gazing out at the lake.
The spa is perfectly acceptable - no idea why some have left bad reviews. Great sauna and steam room, plus real ice pile and strong, cold (or hot) shower available close to these two facilities which is great extra. Pool is big enough to swim laps (not just a token effort) and there are couple of heated, tiled loungers pool side too. I treated myself to a treatment of back massage and full body exfoliation with oil application, which was absolutely wonderful. Relaxation room after the treatment was welcome touch. I have used spas across the world at top hotels and this was up there with the best.
Restaurant is really high quality, certainly above my expectations of British hotel catering. The breakfast buffet has everything you could require - although it is self-service on the tea/coffee which I'd rather have served to table - plus you can order extras for free, like poached eggs and porridge, which are then cooked to order. There are also some pay-for extras if required. Dinner was even more fantastic - have eaten there four times in two stays and cannot fault.
ผผู้เข้าพักWe had an amazing time at Old Thorns Hotel & Resort celebrating my fiancé’s birthday weekend. The whole place is beautiful, the décor is stunning, with lovely pictures throughout that make it feel both homely and luxurious at the same time.
The spa facilities and gym were excellent, and the young guy at the bar was especially friendly and made us some great drinks. The rooms were spacious, the showers were fantastic, and the golf course was beautiful and very well maintained.
The only area I think could use a little improvement is the breakfast selection. There were fruits, bread, yoghurt, eggs, and the usual items for an English breakfast, but after staying more than one night, it would have been nice to have more variety such as pancakes or other breakfast options to switch things up a bit.
I also paid extra for the birthday package. While I wasn’t expecting anything extravagant, it did feel a little misleading for the £15 charge, as it mainly included balloons, a very small teddy bear, some chocolates, and a card, which was exactly what was shown in the pictures.
Other than that, everything was perfect and we had a wonderful stay.
AAlexLKWe had a really comfortable stay at Voco Southampton. The room was spotless, the bed was great, amenities were perfect for us, breakfast was very good and the whole place felt well looked after. This is our first stay since their refit and they’ve really improved most aspects. Staff were friendly, efficient and welcoming throughout, which made check‑in and the stay itself really easy. Location was ideal for what we needed, with simple access to the port and shops.
The only thing that would have improved the experience is a more inclusive approach to parking charges. Aside from that, everything else was clean, smooth and enjoyable, and this is always our first choice when staying in Southampton. We’d very happily stay again.