Very nice hotel with very good service. Car parking for a fee. Lift was out of service on the days we stayed. Staff helped with luggage assistance to the rooms since lift was out of service. Good location with short walk to Durham Cathedral.
From entering the Hotel till check out it was a very pleasant experience. The standards are excellent, my room was so comfortable and the sport complex just fabulous.
The bed was good for sleeping. The hotel provided great service and we were warmly welcomed by the staff. Although the breakfast didn’t have many choices, the taste was good. The hotel also has a parking lot, which is very convenient.
The room was spacious and comfy beds. It comes with free breakfast, which is good. Breakfast was alright, the same food every morning. The only thing that lets us down is one of the staff in the restaurant. We sat there for ages waiting to be served. Because he won't be serving us not until 8pm. So we've waited patiently, because we have just arrived that night and was very hungry. This man was serving other people, but not us. So my husband and I were wondering what's going on. So my husband went to the till and queued up. But when it's my husband's turn, he asked, ”Who's next?? Obviously, my husband was in front of him. Then, when my husband asked if we could order now, he looked at him and me and saying ”Oh, just wait to your table, and I will get your order from there. . Maybe because I am the only Asian there. I feel like there's a bit of racism to be honest. We went back to our table and waited to be served again. But he didn't turn up and served the next table beside and served some other customer who came after us. I was so mad and upset. But I don't want cause a scene. So we we just went out and looked for another restaurant outside the hotel. We're so disappointed, and we didn't expect to be treated like that. The receptionist was very nice and helpful. I just forgot his name. But the one at the restaurant is not nice at all. He ruined our family holiday. We won't be coming back anymore there.
Ccynthia goThe room was spacious and comfy beds. It comes with free breakfast, which is good. Breakfast was alright, the same food every morning. The only thing that lets us down is one of the staff in the restaurant. We sat there for ages waiting to be served. Because he won't be serving us not until 8pm. So we've waited patiently, because we have just arrived that night and was very hungry. This man was serving other people, but not us. So my husband and I were wondering what's going on. So my husband went to the till and queued up. But when it's my husband's turn, he asked, ”Who's next?? Obviously, my husband was in front of him. Then, when my husband asked if we could order now, he looked at him and me and saying ”Oh, just wait to your table, and I will get your order from there. . Maybe because I am the only Asian there. I feel like there's a bit of racism to be honest. We went back to our table and waited to be served again. But he didn't turn up and served the next table beside and served some other customer who came after us. I was so mad and upset. But I don't want cause a scene. So we we just went out and looked for another restaurant outside the hotel. We're so disappointed, and we didn't expect to be treated like that. The receptionist was very nice and helpful. I just forgot his name. But the one at the restaurant is not nice at all. He ruined our family holiday. We won't be coming back anymore there.
AAL-HARETH M AL-KHATERVery nice hotel with very good service. Car parking for a fee. Lift was out of service on the days we stayed. Staff helped with luggage assistance to the rooms since lift was out of service. Good location with short walk to Durham Cathedral.
ผผู้เข้าพักFrom entering the Hotel till check out it was a very pleasant experience. The standards are excellent, my room was so comfortable and the sport complex just fabulous.
ผผู้ใช้ไม่ระบุชื่อThe bed was good for sleeping. The hotel provided great service and we were warmly welcomed by the staff. Although the breakfast didn’t have many choices, the taste was good. The hotel also has a parking lot, which is very convenient.
ผผู้เข้าพักGorgeous hotel in a good location for exploring the surrounding area. Delicious cooked to order breakfast and the restaurant for dinner was superb. Room was comfy and warm would happily stay again