SSS978The hotel itself is very nice, and the location is excellent—strategically located just outside the city wall, making it convenient to access the historic area and nearby transportation. The facilities and overall environment were pleasant.
However, I could not give full marks because of the service we experienced during checkout.
We needed to get to the train station with two carry-on bags and two large suitcases, and I was traveling with my 70-year-old mother. I asked the front desk if they could help call a taxi for us. Surprisingly, the request was refused. I find it unacceptable that such a basic request could not be accommodated.
It was also lightly drizzling at the time. Instead of offering assistance, the front office staff who did our check-out told us that we could simply walk across the street to the taxi stand and get a taxi ourselves. Doing so with multiple pieces of luggage and an elderly parent in the light rain is clearly not reasonable.
What made the experience even more disappointing was that after giving this response, she did not offer any further help and simply ignored us.
By the time I walked to the taxi stand, there was no taxi available. It’s also worth noting that Paseo de la Victoria is a large multi-lane avenue, not a small street that can be crossed easily.
In the end, I had to leave my 70-year-old mother waiting in the hotel lobby while I went across to the taxi stand myself. When a taxi finally arrived, I asked the driver to come back to the hotel entrance to pick us up. We were also rushing to catch our train, so the whole situation became unnecessarily stressful. Thankfully we still managed to make it on time, but this could easily have been avoided if the front desk had simply helped call a taxi.
I have been traveling to Europe multiple times every year since the early 2000s and have stayed in well over a hundred hotels across the continent. In all those years, this is the first time a simple request to call a taxi was so bluntly rejected by a hotel front desk. For a property that presents itself as a five-star hotel, this level of indifference to a basic guest request—especially when an elderly guest is involved—is simply unacceptable and left a very poor final impression of what was otherwise a pleasant stay.
Based on this experience, I would be very cautious about choosing to stay at other Eurostars properties in the future.
ผผู้เข้าพักMy stay at Novotel Sevilla was excellent! The hotel is very clean, the rooms are spacious and comfortable, and the location is absolutely perfect — close to the metro station, shops, and restaurants, with easy access to all major attractions like Seville Cathedral.
The staff were friendly and professional, check-in and check-out were smooth, and the breakfast was delicious with a good variety. The rooftop pool offers a beautiful view of the city.
Highly recommended! I would definitely stay here again on my next visit to Seville. 🙌
이이다혀호텔 위치는 너무 좋았습니다 도보로 이동하기 참 편리했어요 객실은 402호로 배정 받았는데 1.2호는 로비에서 가장 안쪽에 위치한 별도 엘리베이터로 3층에 올라가 다시 1층을 가파른 계단으로 올라가야만 했습니다 ㅠㅠ 로비 직원과 원활한 소통이 되지 않아 로비에서 캐리어 이고 지고 반층을 내려가고 난리도 아녔네요.. 로비에서 불과 열걸음 남짓인데 직접 알려주시지 ㅠㅠ 안내가 미흡했다고 생각해요 그리고 2박 머무는 동안 너무 추웠습니다.. 실내와 실외 온도차로 창문에 물이 계속 고였고 웃공기가 너무 차서 잠을 설쳤어요 화장실도 너무 추워서 새벽에 화장실 갈때면 오들오들 떨었습니다 반면 수압은 강해서 뜨신물 잘 나옵니다 알함브라 뷰는 아니었지만 객실 밖 중정? 테라스 흡연 구역 잠깐 나가서 성당 뷰 정도는 볼수 있었어요
IismaelMEl apartamento está en pleno centro de Sevilla, a escasos metros de las Setas de la Plaza de la Encarnación, así que la ubicación es excelente.
El apartamento tiene absolutamente de todo: menaje para la cocina, amenities en el baño, armario fuera de la habitación, planchero y plancha, toallas, edredón y dos almohadas por cada cama. La habitación dispone de un balcón pequeño que da la calle y aire acondicionado. El salón es amplio con televisión y un gran ventanal, totalmente insonorizado, muy luminoso que da a la Plaza del Cristo Burgos, desde donde se puede ver las Setas de la Encarnación.
El baño era amplio y muy limpio todo. El apartamento es de lo mejor que me he alojado en Sevilla hasta hoy día.
Luminoso, espacioso y justo frente a la parroquia de San Pedro.
Y la ubicación? Inmejorable. Se encuentra en pleno centro de Sevilla, a escasos metros de la Encarnación (las setas). En general, no dudaría en alojarme de nuevo en estos apartamentos.
Un fin de semana muy gratificante.
La llegada automatizada quizás sea algo liosa. Pero hay dos grandes profesionales en recepción que te ayudarán en todo.
ผผู้ใช้ไม่ระบุชื่อLocation is a 20mins walk to the city center, simple buffet breakfast, friendly receptionist. Room is simple and basic, most importantly it was clean. Microwave and water cooler available for use at the cafe located next to the lobby. 10mins walk away from Santa Justa station
UUAGJAQThe room is nice and big enough for 2 travellers with 2 luggages. They have self service laundry at the basement. It is free but you need to bring your own laundry detergent.
Location wise, it is away from attractions so we used Uber. There are many eateries near the hotel and convenience stores as well.
AArthur C W TsangRoom is large. Have small bar and have a long arm sofa. Bathroom size is not small. It has a separate bath tub and shower room. Bed is comfortable and air conditioning is good, especially in Spain. It's critical. The location is good. We just walk from the Train Station with 15 minutes. Also it is not far away from the old town where there are many restaurants and shops over there.