FFrederikWe were upgraded to an executive room, which is magnificent. However when we arrived, the door man just greeted us but not taking care of our luggages. We found that the room amenities are inadequate. There was only one small tube of liquid soap, shampoo and conditioner. These certainly are not enough for 2 persons.
The first night was excellent, the bed was turned down and the airconditioner worked perfectly.
The second night was awful. The airconditioner was turned off because the outside temperature was around 14°, but our room was hot. Upon complaining a fan was delivered but it was useless! A sleepless night and the bed wasn’t turned down either.
We won’t make a fuss if it’s not a Kempinski Hotel!
ผผู้เข้าพักThis is without doubt the ideal place to stay in Pingyao Gucheng. It is located pretty much equidistant from the 4 gate towers - smack in the middle of the ancient town. It is right at the edge of the no-car zone (which is approximately the Southern half of the Gucheng), and this means that the hotel's car can drop you off right at the hotel's gate, and there is no need to roll your luggage down a street or transfer from car to electric cart. The Gucheng's main street is 5 minutes' walk away, easy access to all the restaurants, shops and main attractions. The hotel oozes old world charm, yet is up-to-date with modern amenities like heating in both room and bathroom, comfortable beds, key cards, etc. Hygiene and service were impeccable. The driver picked us up from and dropped us back at the high-speed train station on time, front desk staff checked on our needs all the time, helped with our bags (driver calling ahead before arriving), gave us daily fruit platters and water, etc. We had a fantastic time, and felt more taken care of than anywhere else on this month-long trip in China. Definitely recommend this hotel.