ผผู้เข้าพักI found what looked like an engorged tick or bedbug crawling up my bed. The hotel is pretty and I booked it for 1 night as a luxury treat so I could get a good rest for my layover stop to another destination. My room smelt like stale smoke unfortunately, though I had asked for non-smoking. I paid extra on my booking for breakfast and had to wake up at 6am, eat breakfast at 6.30am and go to the airport at 7.20am. My room had a bathtub so I took a bath before bedtime and went to bed at midnight, I got up to go switch the lamp off at 1am and found this bug crawling up the side of my bed going towards me. I think it's either a tick or a bed bug, the body was full of blood. It had 6 or 8 legs, difficult to see but I took a video which doesn't allow me to upload. I don't have any problems with normal bugs such as spiders, but if it is a tick or bedbug it is a big problem. I was really worried there were more hiding inside the bed, I called reception for help and they looked at the bug which I caught in a glass cup. They apologised deeply and changed my room, so I had to move at 1.30am. I explained I was already tired and have to wake up early. In the new room I was unable to sleep as I kept worrying about bed bugs. I got up multiple times to check my bed. And there was a noisy couple next door talking loudly until very late so I couldn't sleep. For a luxury hotel you should not need to loose a whole night's sleep because you are worried about bedbugs or ticks biting you. Nor should be able to hear noise from other guests through the wall. I was extremely exhausted the next day and did not have any appetite. I asked if they could refund the extra I paid for breakfast because I couldn't eat it, but they said it wasn't possible. So I forced myself to try eat 1 egg and some small rice porridge but couldn't finish it. Really expensive to pay for breakfast and hardly eat, it's a shame they couldn't refund the breakfast considering I had no sleep. For a 5* hotel, I would like to have good rest and peaceful sleep. But it was not like that. The staff were very kind and helpful, but it's not so easy to travel here alone. It was not easy to book a taxi for the following morning to the airport and it took 40 minutes of assistance, the man was very kind and helpful, but the hotel should make an easier system for foreign guests to book taxi. When I first arrived in Jinan airport, I had no idea how to get to the hotel. There is no ATM inside the hotel so you cannot withdraw cash, and you cannot pay with foreign card to book a taxi. The shangri-la website did not provide any details for public transport. It simply said bus transfer was available but did not say which number bus. I would give the details here but I have forgotten the route name and bus number now as it was hectic and I was very tired, sorry. I had to waste a lot of time trying to ask for help at the airport as the staff did not speak English. Luckily someone helped me. The bus will cost 20yuan and take you into the centre where you will see the intercontinental hotel and a large shopping mall on the left side of the bus, get off at that stop, it takes 1 hour. From there it's only 5 minutes walk to shangri-la. For a big hotel they should provide easy instructions on the website to guests.
The staff apologised deeply for the bug on the bed, and offered 10% reduction of the room rate. Although when I checked out no refund was given and they didn't mention anything about it, I think they just charged full price. Personally I think 10% is not enough anyway. Nobody wants to change rooms at 1.30am because of bugs crawling on the bed. I didn't get any sleep at all and felt itchy because I kept thinking about bugs and couldn't eat the breakfast. I was absolutely exhausted the following day so I was unable to do anything at my next destination and had to waste 1 day more to rest. Unfortunately not an easy experience at the shangri-la.
ผผู้เข้าพักThe best place for a calm vacation on a beach for a affordable price.
This was a nice little hotel standing right in front of a beach. The placement can be seen as perfect as this large beach is wonderful itself and much better then the beaches at the city center. The only inconvenience to consider when choosing this or nearby hotels is lack of cafes and restorans nearby, so you'd better take breakfasts in the hotel, they were not bad, tasty and very filing, with serveral options to choose from. For other places to eat, except for a two nearby costly restorans, you'll have to wark to find one about 1-1,5 km or more. If you want to spend more time in the city center consider also the time to travel to it, about 1,5 hours on a bus, 30-50 minutes on taxi.
The service was decent, even though stuff does not speak english they were very welcome and supportive, helping me and calling taxi a couple of times when I needed it.
The hotel itself is clean. The room was cleaned daily, not perfectly as the floors in the room stayed a bit dusty all the time but that was not too much of an issue. The bedding was always clean, towels were clean as well and changed daily.
I have to say a few words about the beach and the see themselves. The beach is large and clean, there are trash bins which are cleaned daily. It have a sand of very good quality, indeed of a golden color. The beach longs for several kilometers and is from about 150 meters wide to 200+ meters wide depending on the tides. The beach is shallow but no too much, you can easily walk to a place where you can swim freely. It was August and the water was extremely warm and cozy. It was clean with little human made trash coming from the see, but due to temperature the water near the shore start blooming on a second or third day of my stay there. I had to walk 10-15 meters in a 50-80 centimeters deep water full of seaweed before I come to clear waters. I bit unpleasant but not a big deal. There were some jelly fish coming the shore, the see doesn't have dangerous ones though. The beach has some infrastructure, at least there is a place to wash your hands and legs and there are public toilets nearby the beach, but there are no safeguards on it. With an chinese specifics I would say that's a plus as they are too restrictive and protective here.
__WeChat494309****The hotel is geographically located in the center of Yantai city. It has convenient transportation and is a 5-minute walk from Yuhuangding Park. The hotel's service and management are very attentive. The room fruits are updated daily. There are yogurt, tremella soup, bagged laundry detergent, headbands, special shells. On the day of check-out, Ms. Yue Aihua(岳爱华), a full-time floor butler, personally sent out the door. She also intimately prepared fruits, drinking water and yogurt, and proper super five-star service.
ผผู้เข้าพักIf you want to stay at Taian Mountain 태산 area, I like to recommend this great hotel. Particularlyhotel managers Mr. Fred xu and Mr. Charles zhai's excellent customerservice is unforgettable. When you visit ghus hotel call them than you know the reason. Their customer service is precisely perfect and endless kindness. Hotel has excellent quality accommodation including bed and pillows comfortable and clean floor and full equipped bathroom. Much higher equipped than other 5 star hotel. I will stay again definitely. Do not miss best unique breakfast !
EEvoFunkHonest Review of The Madison Hotel, Jinan – Good but Not 4-Star Standard
According to Trip.com’s grading system, The Madison Hotel is listed as a Trip Plus 4-star hotel, but based on our recent stay, we believe it falls short of that rating. While we had a mostly pleasant experience, there were noticeable issues that prevent us from agreeing with the 4-star classification.
The Positives
- Check-in & Staff: The reception team was friendly, and one staff member could communicate a little in English, which was helpful.
- Room Comfort: Our room was spacious and nicely decorated, with a very comfortable bed. The air conditioning worked well and allowed individual adjustment.
- Amenities: We appreciated the complimentary bottled waters and two soft drinks restocked daily in the fridge.
- Location: The hotel is conveniently located inside Wanda Mall, making shopping and dining easily accessible.
The Negatives (Why It’s Not 4-Star)
- Cleanliness Issues: The room wasn’t cleaned to a 4-star (or even 3-star) standard. We found nail clippings on the bedside mat, indicating poor vacuuming.
- Shower Water Pressure: The water pressure in the shower was quite low, which was inconvenient.
- Breakfast Limitations: While the Asian food options were good, there were very few Western choices. Additionally, the Western cutlery felt sticky and wasn’t properly cleaned.
- Staff Sleeping at Reception: On our second morning, when we tried to check out early, the reception staff were asleep on the couches. We understand they may have been exhausted, but this is unprofessional for a 4-star hotel.
Final Verdict
The Madison Hotel is a decent option, but we’d rate it as a solid 3-star hotel, not 4-star. If you prioritize location and comfort over luxury service and cleanliness, it’s a reasonable choice. However, management should address housekeeping and staff training to meet higher standards.
Would we stay again? Possibly, but with adjusted expectations.
Rating: ★★★☆☆ (3/5) – Good, but not 4-star.