We stayed at Sofitel Xining for a total of four nights, and our experience was exceptional from start to finish. The hotel is beautiful, the rooms are modern and spacious, and the facilities (pool, gym, executive lounge) are world-class — but what truly made the difference was the incredible hospitality.
A very special thank you to Lucy and Mia at the front desk. Their warm welcome, kindness, and proactive support made us feel genuinely cared for. They went above and beyond to help us during our stay — from arranging transportation to providing great local recommendations. Their professionalism combined with their friendliness made every interaction a pleasure.
We also want to thank Jenny, the Staff Manager, for her attention to detail and personal care. She checked on us several times to make sure everything was perfect, and we felt truly valued as guests.
It’s rare to experience this level of service — we felt more like friends than hotel guests.
Highly recommended. We will definitely stay here again when we return to Xining.
Good hotel, very modern and clean. The room was spacious and comfortable. Staff were extremely helpful. For the price it's great.
However, we couldn't enjoy the breakfast much as it starts at 7:30, which is already fairly late for a hotel, and by 7:40 not even half of the breakfast was prepared and we had to leave, would have liked to try it especially considering it was included in the room and what we ate of it was fairly tasty.
The curtain behind the bathtub doesnt sit in line with the wall so there is a bright light throughout the night from outside.
The hotel was a bit difficult to find especially finding the Correct parking area for the building.
The elevators are shared elevators and took over 10 minutes to go up to the 25th floor . And took 5 minutes of waiting to go down one floor to the reception, before we decided to take the stairs(which are very dirty)
Apart from the above the hotel was very good and comfortable, clothes washing facilities were clean, coffee in the reception, and a cool fish tank along with very friendly helpful staff.
AAust ReidWhat a fun hotel. In the heart of a busy pocket of Xining with shops and restaurants surrounding the hotel. Clean and modern rooms. Excellent breakfast, easy parking and on the west side of town which makes access to Qinghai Lake easy. 100% recommended. Thanks for a great stay.
TTravelfreeGood hotel, very modern and clean. The room was spacious and comfortable. Staff were extremely helpful. For the price it's great.
However, we couldn't enjoy the breakfast much as it starts at 7:30, which is already fairly late for a hotel, and by 7:40 not even half of the breakfast was prepared and we had to leave, would have liked to try it especially considering it was included in the room and what we ate of it was fairly tasty.
The curtain behind the bathtub doesnt sit in line with the wall so there is a bright light throughout the night from outside.
The hotel was a bit difficult to find especially finding the Correct parking area for the building.
The elevators are shared elevators and took over 10 minutes to go up to the 25th floor . And took 5 minutes of waiting to go down one floor to the reception, before we decided to take the stairs(which are very dirty)
Apart from the above the hotel was very good and comfortable, clothes washing facilities were clean, coffee in the reception, and a cool fish tank along with very friendly helpful staff.