There is a real customer service effort to improve this hotel. Shawn the manager allowed me to check in early as aBW platinum member. He let me drop my bags early in the morning and called me when the room was ready. He even had the bags placed in the room before I returned. The breakfast was great for this type of hotel. The clientele was respectful and polite. Oh. And Shawn even called after I checked out as I left behind an important item.
However, the pool/sauna area is not operational, and my room had a lingering pet odor and visible carpet stain. I am a dog owner and animal lover, but housekeepers really need to notify the manager as the room should not have been assigned. I personally think hotels need to charge 500 bucks for cleaning if dog hair or other 'remnant' is left behind. I won't stay at a certain LaWyndham brand that has a generous pet policy. Their rooms all smell like Fifi and Buddy stayed there. I hope this property continues to improve.
I watched this place be constructed so I was excited about our stay knowing it was brand new. The front lobby was clean. The check in clerk was nice but seemed very spacey to put it nicely. I was able to get an extra pillow and blanket. They is a decent area of sun dries on site. Our room was nice. Clean for the most part. Show may have been skipped in last cleaning. Our room was ADA and the mattress would fall thru the frame whenever my husband got into bed. We expressed this concern when checking out because it could hurt someone if they were actually handicapped. We just got the room because it was last available. She didn’t seem that concerned. So who knows. But it’s right on main. Near mall and lots of shopping and eateries. Not too far from downtown Bozeman. It’s great to have a kitchen to save more on food. The gym was nice. Small but clean. I would stay again just because of its location and the kitchen.
For a nice motel that had skinny stairs with several floors, there was out of order elevator. Staff were not friendly or attentive. Room amenities for the price lacking. No refrigerator, no free wifi in rooms. They only offer in common areas. No fan or ventilation in bathrooms for shower. The ac in room was not set up where we could understand it. It was hot all night. Room was very clean, i will say that's a plus. Their supposed buffet breakfast didn't even offer eggs. They had hash browns and sausage. Bread items like muffins and toast, waffles. Cream cheese in fridge but no bagels. For the price we paid they need to improve some of these things.