ผผู้เข้าพักWe came back to the Majestic after our last visit in June. While the location and hotel are great, service is inconsistent and attention to details is lacking - not something I would expect for a SLH hotel.
Check-in: while check-in time was 3pm, we only got our rooms at 3:10pm & 3:30pm, after following up several times.
We had to ask them about our welcome drink (got it during June visit) before it was served.
Amenities: no welcome platter this time. Body lotion bottle was empty - supervusor didn't do a thorough check?
Some of the room towels need to be replaced. They were FRAYED and grey, definitely past their life cycle.
Staff: Friendly and helpful.
The hotel is charming and nice. Would still choose this when visiting Melaka. Just need to address the areas hilited if it wants to be part of the SLH list.
ผผู้เข้าพักThe hotel is large clean and well maintained. You can walk easily from the hotel to the touristic center. Or take a grab car cheaply. The pool is large and nice and good for relaxing or sunning. The room is large and lots of space. The bed was large and very comfortable. The bathroom was also huge. It had a separate shower and jacuzzi bathtub!!! Soooo nice to destress in the jacuzzi. It had a a great working refrigerator that actual kept items cold! The towels were nice and actually soft!!! The water was hot abs with lots of pressure. Totally worth it!
MMUHAMAD NIZAM OTHMANThe hotel was excellent overall. Everything was clean, comfortable, and well-maintained. The staff were friendly and provided great service. I had a wonderful stay and would definitely recommend this hotel.