Very average rooms with no kettle. Clean enough and the house keeping ladies are always lovely and attentive The whole hotel Needs refurbishing, beach day beds material old and worn with material falling off. Pool towels are nice and thick and fluffy. Expensive restaurant and always several items not available from menu. Bar near reception has happy hour 6.30-7.30 nightly. 2 for one drinks. Convenience store located directly opposite for snacks and street style Mexican food and tea & coffee. Pool is the highlight of this resort.
Hotel incrível, nenhuma reclamação a fazer. Único ponto a se considerar, o que não é culpa do hotel, são os altos valores cobrados por taxistas na época de final de ano para ir do hotel até a praia, cerca de 300/400 pesos mexicanos, 17-22 dollares.
It is an excellent hotel with great swimming pool area, clean and big rooms with lots of amenities. The greatest thing about this hotel is its location. We were going to stay in hotel zone but later changed our mind to downtown. And we couldn’t have decided better. All the tours operators do pick up from a couple of locations in downtown area and one of the location is the right outside this hotel. The las Palapas park is walking distance, so is all the local restaurants, super markets etc. it’s near several banks and hotel has a couple of cash points inside the hotel. The only slight nuance is that it is right outside a main road and noise from the road (especially if your room is facing the street) can be a little annoying in the morning during rush hours. Breakfast is fantastic and staff are very nice and accommodating. 4.9 star out of 5.
This will be the fourth time I have stayed at this hotel and I will say that it's getting old. The resort has five pools that were all hot. The surrounding beach in the area is 20 ft deep and seaweed and you can't enter the water. Also if you can imagine the hotel makes you check out at 10:00 a.m. which screwed up my sleeping pattern for the day of checkout. What hotel makes you check out at 10:00 a.m.? By the way check in time isn't until 4:00. So if you're staying for one day you only get 18 hours of hotel. Some of the rooms are redone and some of the rooms have got the original flooring from when I stay there the first time around 25 years ago. My room had the original flooring. The first room that reception gave me was on the first floor at the absolute end of the resort. The room was run down and the floor looked like it was buckling a little . The second room reception gave me had a foul odor. Food and drinks at this hotel are extremely expensive. I want to say that a margarita is around 13 to 17 US dollars give me a break. Do not order an a la carte breakfast there because they pick it off the buffet and it's going to be cold. I want to say breakfast is 550 pesos a person. Breakfast was fine but nothing special. They don't offer cappuccino or lattes as a courtesy for breakfast. By the way it takes reception around 15 minutes per customer to check you in. I have stayed at this resort a total of four times and I would not go back. The beach is infested with seaweed farther than the eye can see there's no place swimmable by this resort. I would say it was quite disappointing. By the way they have a little market in the resort and a $6 bottle of champagne in Los Angeles cost $53 in their ghastly overpriced market. Very bad value for money. My third room was acceptable. I do have to say I think the rooms are big and the gentleman that checked me on did give me an upgrade to a balcony on the lagoon side so that was something. I paid a round $140 USD a night with tax and really it was a 85 US dollar hotel at best. It doesn't meet Westin standards. There was also an area with a little chip paint in my room but I'm probably being somewhat nitpicky. The light in the room is also not very bright and made it somewhat hard to read.
This is my third stay here. The location is great. Its own section of the beach is always clean and you can find fishes swimming. The service is very nice. Love it !