The location of the hotel is excellent and the staff very good. The rooms are quite dated and ours wasn’t very clean. On our 2nd day we went out at 9.30am and arrived back at the hotel at 16.30pm only to find our room had not been made up. The staff knocked on the door at approximately 5pm to make the room up. The evening meals we had were very good. Breakfast was good but had a long wait for it to arrive
Beautiful location, hotel and breakfast was good. We arrived at hotel and couldn’t check in until after lunch, left our case at reception and went out. We returned to the hotel at 2100hrs, got the key to the room which was freezing. -1 outside and all heating was switched off, the room was so cold. You would like to think that someone would have known we had not checked in yet and put some heating on. Huge let down for a 4* star hotel. Would have took someone 2 mins and would changed our whole experience. Hope the hotel reads this and learns for the next paying visitor.
ผผู้เข้าพักIncredible hotel with the friendliest staff! The room was immaculate with a very comfy bed, service from all staff was faultless, and location is just a short walk from the city centre. I would recommend this hotel to anybody staying in York, whether for business or pleasure!
ผผู้เข้าพักNice hotel room with a nice view. Only downside was the parking space was quite small. Finding parking was difficult. Overall, I enjoyed my stay very much.
ผผู้เข้าพักStayed one night because of the marathon the next day. The staffs were friendly and procedures like Checkin are convenient. Great location, close to the station and hotel. However, the inability of the air conditioner to heat up made the room less comfortable. But I stillI had a good rest here and set a PB in the race the next day, so it was a good stay overall.
LLouise HikkThe hotel is perfectly situated for exploring sights of Harrogate everything very nearby!
From checking in and our room available early with welcome cookies which were warm and amazing to checkout the staff could not be more helpful!
The room was on the third floor clean, tidy and well presented.
The gym and spa facilities were all good and nice to use and relax especially on a Sunday evening!
The breakfast was buffet with a selection of hot and cold options the parcel machine was my favourite fresh pancakes which were delicious!
This hotel is huge but it's well maintained clean tidy and such an enjoyable experience for our anniversary!
ผผู้เข้าพักLovely welcome at reception. Really helpful with parking.
The room was large, lovely and warm and had every thing we needed.
The most beautiful setting for breakfast again with friendly and helpful staff. Loved the decorated Christmas trees.
The hotel was in an ideal location for Bettys and the shops.