We have had a magical moment in Levi.. the hotel was absolutely perfect for our staying, breakfast so delicious and with a lot of options, the staff so warming and helpful, the room and all amenities just perfect. For sure we will be back!
EEmconcBad management during check in.
I book an Apartment for 2 nights for this stay but I got the room for 1 night each. Staff told me I have to change room tomorrow and check out at 12PM.
So that mean first night I stay and tomorrow check out 12PM and wait for a new room. Also, the apartment is very far from reception. Luckily, I have a car. Imagine if I don't have a car, I have to carry big luggage from the apartment to reception to check out and wait for new room later and move my luggage to new room again, how was it?
Moreover, when I check out at 12PM staff told me the room will ready for check in around 2 hours. Then came back to check in again for second at 3PM another staff told me the room is not ready yet and policy for the Apartment check in time is 6PM. ***!!! I said I need the room now because this is unacceptable. Then staff told me the room is ready and give me the key card.
So, for this situation I waste the time for half day to pack my luggage, move a lot of luggage to my car with a lot of snow, check out, go to reception for check out, wait the new room, wait, wait, wait, and come back to check in and got very bad answer that she told the room is not ready, and go to check in again, move my luggage to new apartment with a lot of snow, and take a rest. VERY BAD!!!!!
ผผู้ใช้ไม่ระบุชื่อRooms are superb! Clean and good decoration. Breakfast are of high quality and provides a variety of choices. Staff are helpful. But parking costs 18 euros per night. Excellent location, just in the city centre. Shopping malls are 1 to 2 minutes' walk.
ผผู้เข้าพักThe hotel is very convenient on traffic, with bus stop just opposite to the hotel. You can jump on the bus to Santa Claus Village and Airport at the bus stop. The room is very clean and the buffet breakfast is pretty good.
TTravelDakWhile it is not far from the Yllas ski resort and close to the Yllas swing, I would not say it is at an excellent location as it requires a further 15-min drive from the ski resort to get there. The room is okay and the beds are comfy. However, the hotel is relatively old and therefore, do not expect it to be as grand and fascinating as the new ones. The heater was not working properly during my stay in December last year but luckily the nights were not very cold. The breakfast is good and the private spa is fascinating.
ผผู้เข้าพักA lovely cosy place to stay, however the location really is in the sticks where transport is limited to around 3 buses to or from the city with the last bus arriving at 7pm. But the room was great and extremely warm in the minus 15 degrees temperature.