My first approach when I arrived on site wasn’t good. The staff that was helping me was a lady. I didn’t get her name but she wasn’t friendly. Her demeanor wasn’t there at all like she was rushing. No biggie. I didn’t complain. I stayed in town for 3 days. When I got to my room it was a ADA room. I didn’t ask for. I didn’t complain. Turned tv on and could not watch. I called front desk the lady gave me such a lame excuse. Maintenance came. He spoke no English. Had to translate on phone. He fixed. But it immediately went off again. I started to ask for a new room all together but decided to just write review. I feel like they save the good rooms for the airport staff like the attendants and pilots as I seen a lot of them coming and going. River view not worth it at all on my end.
The hotel was clean and the staff was friendly. The only thing that was negative was the washers and dryers were out of service. We were there for a two day softball tournament and needed to wash uniforms. Kids enjoyed the pool area.
Air wasn't working in one room, and it took most of the night to switch rooms. There was an event during which a physical domestic dispute took place. My kids, 18 to 23, witnessed the bloody mess. We booked 4 rooms for my husband and me and my 4 adult children; hotel seemed frustrated that my children had their own rooms. They're grown. The hotel was getting paid for 4 rooms, plus they had my card for incidentals. I don't see the problem.
But... the location was walkable to the sights. It was a decent hotel. The price was great for the quality.
RReedPHaving stayed here before, I had a little bit of an idea of what to expect. But it had been a while, so there were a few things that caught me off guard. There is only one negative that I can think of, and it's not a huge one, but I think it's necessary to point out.... 📱📱There were zero USB plug-ins in the room. There were a couple of different standard plug-ins that if you had the charging head for your cables, you would be okay. But between two people we had one charging head so it caught us a little off guard. It wouldn't take much to swap out an outlet in the living area.
🛏️The bed was comfortable. The pillows were comfortable and used the down alternative which was nice. As somebody who constantly has to check if hotels are offering down pillows and bedding, it's nice when I find that it's not there.
🚗 If you are planning to self park, do not drive up to the front of the hotel. That area is utilized strictly for valet parking. Go ahead and go to the underground garage near the corner of 4th and Demonbreun. You can access the hotel from that parking garage.
🚽 ☎ I meant to get a picture but the standard of luxury in the 80s still exists with a phone next to the toilet. Ahhh, simpler times. 😂️
Ssherj102This location was easy and accessible to everything The hotel is beautiful. The employee team members we encountered are very kind.
I needed it for my trip. Issue I had was the toilet kept running even after me jiggling the push button. I did talk to the front desk representative. Her name is Jamie and she did send an engineer upstairs. When I return back to my room, it appears to have been corrected however, as soon as you flushed the toilet Continue to run. So I talk to her again and she did tell me that the engineer told her that the mechanism inside I am assuming the ball and chain needed to be changed. Therefore, she suggested or asked if I wanted my room to be switched. Since I did not because I was leaving the next morning, she offered to comp half my stay. When she realized that I booked through a third-party, she told me that she could give me the equivalent in points from Hilton. She also comp the parking fee for my car. All in all, it was a nice visit. I just want to make sure that room 301 issue is rectified because it is extremely annoying when the toilet will not fill and stays in a continuous run mode for hours. 
WWestCoast360They said they come to do house-keeping after every 2 days and they make the bed for you as well. When they came in on the 2nd day, they never had my bed made. It was as it was since last 2 nights for which I checked out early before my scheduled check out date which was the next day.
I had the room for 3 nights but only stayed there for 2 nights because of it.