ผผู้เข้าพักI recently stayed at this hotel with my family, hoping for a relaxing break. However, our experience was far from what we expected.
Upon check-in, there was no mention of any building works taking place. It wasn’t until later that we noticed a small sign in the hotel lift, casually mentioning that disturbances might occur between 9 AM and 5 PM from Monday to Friday. Unfortunately, this warning was not only insufficient but also inaccurate. We were rudely awakened at 7:15 AM by loud drilling, far earlier than the supposed start time.
When we went down for breakfast, we were shocked to find that the building work had already begun, well before 9 AM too. The noise and disruption made it impossible to enjoy and certainly not a relaxing start to the day. The coffee was dreadful, as another reviewer had mentioned, and the breakfast experience was further marred by the staff’s lack of attention. If you are lucky enough to have your table wiped, don’t expect it to be done with a clean cloth or any cleaning products. Rooms shabby, location however is good.
The situation worsened after we checked out. Despite having prepaid for our stay through Trip.com, we were charged again on our credit card for the entire stay, 24 hours after departure. This has resulted in the hassle of trying to get the hotel to refund us from overseas and we’ve had to engage our credit card company to assist with the dispute. While Trip.com has done their best to secure compensation for the building work disruption, the hotel has been utterly uncooperative occurring to trip.com seniors.
Adding insult to injury, we didn’t even receive a goodbye when we checked out—just a lacklustre experience from start to finish. This hotel is part of a large chain it seems, but it’s clear that they are not customer-focused at all. I would strongly advise reconsidering whether they deserve your money. There are plenty of other places that understand the basics of hospitality….. improvements needed!
ผผู้เข้าพักGreat hotel, nice breakfast, good location, next to the shopping mall, restaurants, and train atation. Only dew minutes away from city center. The staff at the hotel are super friendly, helpful and polite. Room hotel was comfortable, makes you wanna stay all day long at the hotel :)
ผผู้เข้าพักI had a fantastic stay at Story Hotel Stockholm Stureplan right in the heart of Stockholm. The location was unbeatable — just steps away from great shopping streets, excellent restaurants, and easy access to public transport, making it perfect for exploring the city on foot. Many attractions like Nybroviken, Strandvägen promenade, and the metro are within walking distance, so it was incredibly convenient for sightseeing.
The staff were friendly, professional, and always ready to help, from check‑in to offering local tips. They made me feel truly welcome, and service throughout my stay was consistently excellent.
The room was clean, stylish, and comfortable, with modern design details that gave it a chic, Scandinavian vibe. While European city hotels sometimes have smaller rooms, everything felt well‑organized and cozy, and the comfortable bed ensured a great night’s sleep.
One of the highlights of my stay was the breakfast buffet — it offered a variety of tasty choices and was a great way to start each morning before heading out to explore.
The hotel also has a lively bar and restaurant downstairs, perfect for grabbing a drink or dinner without going far. The overall vibe of the property was modern and fun, making the stay feel more like a memorable experience than just another hotel visit.
Overall, I would highly recommend Story Hotel Stockholm Stureplan to anyone visiting Stockholm — especially if you want a stylish, centrally located hotel with great service and a welcoming atmosphere.
ผผู้เข้าพักEtt hem was part of the reason that we came to Stockholm!! We were very excited to come stay here as we have heard such great things from friends.
The whole concept is that it’s a home, and it really did feel like that! It felt as though we were staying at a friends home, where we can roam around all of the shared areas and spend time anywhere, in the living room, lounges, library, garden etc. The space was designed by a famous interior designer. Our room was an attic room that was quite beautiful. We also opted to have dinner at the house; the menu changes daily depending on what the chef orders in, and on our night it was delicious. We also used their spa room / sauna which was very enjoyable.
My only comment is that while the staff were all very friendly and nice, they were not always available to be found. At times I would need something and go to the main check in counter and there wouldn’t be anyone there, and I would have to roam around the house looking for someone. Same goes for the entrance. You have to ring the bell every time you come back to Ett Hem and on a few occasions, no one answered the door bell or they answered but didn’t follow up / open the door / or come to get us. I understand it’s a part of the casual home feel, but for a luxury hotel I would have preferred a little more availability…
Great stay overall though!!