What i love the most is the pillow...so comfortable and i forgot to ask what the brand is because i feel so good while sleeping since i have a back pain. The food is delicious especially laksa sarawak..feel soooo good.The location is also nice within tourist attraction.
At centre , can walk around, no need to call grab, very convenience and services is good , the worker is polite and good service , they also got car park for customer if you drive there or rent a car ,can walk at riverside , very relaxing.
Good location. Can walk around in evening or night lepas habis your day trip . Take a picture at cat monumen, naik sampan rm1 to kampung apposite the hotel, jalan2 di waterfront, jalan2 di bridge , ada budget lebih boleh naik night cruise. Nak makan di Topspot pun jalan kaki shj.
3D2N Stay at UCSI Hotel Kuching – A Comfortable & Convenient Getaway
We recently stayed at UCSI Hotel Kuching for a short 3D2N getaway and had a great overall experience. The hotel is located near the Borneo Convention Centre Kuching, which was super convenient, especially since we were driving. There’s ample parking, and getting to Kuching town only took us about 15–20 minutes by car.
The Room & Facilities:
Our room was clean, and comfortable. We appreciated the cozy bed, strong air-conditioning, and good Wi-Fi. The hotel also has a nice rooftop pool and gym that add a touch of luxury to the stay.
Guest Status: Long-time loyal guest (4th stay)
Overall Rating: 2/5 (Disappointed)
We have returned to the City Rise Hotel three times previously, and our excellent experiences led us to leave positive reviews and recommend the hotel. Unfortunately, our fourth stay was highly disappointing and felt drastically different due to apparent overbooking and a failure in resource management, particularly during peak times.
Connectivity Issues
Our stay began with a frustrating technical glitch. While initially connected, the in-room TV lost its Wi-Fi connection. When attempting to reconnect to the guest network, the on-screen keyboard necessary to input the password did not appear. While this was a minor issue for a single night's stay, the overall Wi-Fi speed was extremely poor, which we suspect was due to the unusually high number of guests placing a strain on the network.
Chaotic and Inaccessible Breakfast (Major Concern)
The biggest issue arose during breakfast, which has always been a highlight of our previous visits. We arrived at 8:30 AM, well within the expanded serving window (6:00 AM to 10:30 AM). The dining area was beyond packed, it was chaotic. There was a significant queue just to enter, and once our room number was ticked off by the staff (meaning we were recorded as having consumed breakfast), we quickly realized there were zero available seats. Approximately 20 guests were standing, plate in hand, waiting for an empty table, and there was no crowd control, with people blatantly cutting the entry queue.
My husband approached the staff to suggest opening an adjacent hall, as we had seen done during previous busy stays. The request was denied, citing that the hall was reserved for an event. He then asked if we could, at least, take a plate back to our room given the seating crisis, but this was also denied. We questioned the difference between taking food to the room and standard room service, but the decision remained firm.
Ultimately, due to the extreme overcrowding, the stress of competing for a seat, and the lack of any proactive management of the situation, we chose to forego breakfast entirely. Despite not eating, our room was already marked as having utilized the service. This was particularly frustrating as we were checking out soon and did not have time to wait for the situation to resolve itself.
Severe Parking Congestion
The strain on the hotel's capacity was also evident in the parking area upon our return in the evening. The parking lot was full to an unprecedented degree, with cars parked illegally and inappropriately in areas like the main entrance, highlighting a clear lack of available space and regulation.
Verdict from us?
It appears the hotel management may have dramatically overbooked the premises without scaling key resources (like dining space and parking) to match the guest load. The capacity for breakfast was clearly exceeded. We highly recommend that the hotel implements stricter occupancy rules, re-evaluates its dining capacity (perhaps revisiting the policy of opening secondary halls, which worked well in the past), and verifies the number of guests receiving complimentary breakfast to prevent overcrowding.
While we have always loved the City Rise Hotel, this visit's lack of preparedness and poor handling of the breakfast situation has seriously damaged our opinion, and we will hesitate to book again during what appears to be any peak period.
ดีมาก
117 รีวิว
8.8/10
ราคาเริ่มต้น
DKK 224
ต่อคืน
ดูห้องว่าง
ดูโรงแรมทั้งหมดที่มีที่มีบาร์ในซาราวัก
รีวิวล่าสุดสำหรับโรงแรมในซาราวัก
ดูทั้งหมด
8.8/10
ดีมาก
HHjh Mimi Hj YusofGuest Status: Long-time loyal guest (4th stay)
Overall Rating: 2/5 (Disappointed)
We have returned to the City Rise Hotel three times previously, and our excellent experiences led us to leave positive reviews and recommend the hotel. Unfortunately, our fourth stay was highly disappointing and felt drastically different due to apparent overbooking and a failure in resource management, particularly during peak times.
Connectivity Issues
Our stay began with a frustrating technical glitch. While initially connected, the in-room TV lost its Wi-Fi connection. When attempting to reconnect to the guest network, the on-screen keyboard necessary to input the password did not appear. While this was a minor issue for a single night's stay, the overall Wi-Fi speed was extremely poor, which we suspect was due to the unusually high number of guests placing a strain on the network.
Chaotic and Inaccessible Breakfast (Major Concern)
The biggest issue arose during breakfast, which has always been a highlight of our previous visits. We arrived at 8:30 AM, well within the expanded serving window (6:00 AM to 10:30 AM). The dining area was beyond packed, it was chaotic. There was a significant queue just to enter, and once our room number was ticked off by the staff (meaning we were recorded as having consumed breakfast), we quickly realized there were zero available seats. Approximately 20 guests were standing, plate in hand, waiting for an empty table, and there was no crowd control, with people blatantly cutting the entry queue.
My husband approached the staff to suggest opening an adjacent hall, as we had seen done during previous busy stays. The request was denied, citing that the hall was reserved for an event. He then asked if we could, at least, take a plate back to our room given the seating crisis, but this was also denied. We questioned the difference between taking food to the room and standard room service, but the decision remained firm.
Ultimately, due to the extreme overcrowding, the stress of competing for a seat, and the lack of any proactive management of the situation, we chose to forego breakfast entirely. Despite not eating, our room was already marked as having utilized the service. This was particularly frustrating as we were checking out soon and did not have time to wait for the situation to resolve itself.
Severe Parking Congestion
The strain on the hotel's capacity was also evident in the parking area upon our return in the evening. The parking lot was full to an unprecedented degree, with cars parked illegally and inappropriately in areas like the main entrance, highlighting a clear lack of available space and regulation.
Verdict from us?
It appears the hotel management may have dramatically overbooked the premises without scaling key resources (like dining space and parking) to match the guest load. The capacity for breakfast was clearly exceeded. We highly recommend that the hotel implements stricter occupancy rules, re-evaluates its dining capacity (perhaps revisiting the policy of opening secondary halls, which worked well in the past), and verifies the number of guests receiving complimentary breakfast to prevent overcrowding.
While we have always loved the City Rise Hotel, this visit's lack of preparedness and poor handling of the breakfast situation has seriously damaged our opinion, and we will hesitate to book again during what appears to be any peak period.
TTetyana B.Overall it was a nice stay. The hotel is in a perfect location and it’s very cosy and peaceful. Reception staff was friendly and helpful. I was accommodated in a nice room with a pool and sea view. Faiz Haslan has also shared some information about the places to visit around, which was very helpful. Breakfasts were very nice, and there was a good food variety. Chinese New Year Eve’s dinner was excellent, great food variety and delicious. It would be good to have wifi available in the room and not only in the public areas.
JJK KongThe room unique, the bad this when booking on trip.com showing children is from 0–17-year-old but when reach the hotel. The reception told us 12 years old above is adult price. End up for RM 240. By no choice then we must accept. The family with big group of people which personally not encourage.
ผผู้ใช้ไม่ระบุชื่อWhat i love the most is the pillow...so comfortable and i forgot to ask what the brand is because i feel so good while sleeping since i have a back pain. The food is delicious especially laksa sarawak..feel soooo good.The location is also nice within tourist attraction.
Nnour Anjelin PoWe initially booked an Executive Standard Room but discovered that the air conditioner wasn’t working properly—it only blew warm air. We contacted the front desk, and the maintenance team responded promptly to check on it. Since it was already late at night, the hotel kindly upgraded us to a Premium Deluxe Double Room, for which we were thankful. However, I must point out that the air conditioner in the upgraded room was also not very cold.