At centre , can walk around, no need to call grab, very convenience and services is good , the worker is polite and good service , they also got car park for customer if you drive there or rent a car ,can walk at riverside , very relaxing.
Beautiful hotel in a fantastic location. Carpenter street, the waterfront, where nightly light shows (approx 15mins) are held and various historical buildings and sites are right at the doorstep of the hotel or within walking distance. There is also an excellent mall (Plaza Merdeka) is connected to the hotel which is a plus. Great service from all staff, thank you so much for making our stay so enjoyable
Stayed at the old wing (block where the main lobby is). Everything needs an upgrade. From the carpet to the doors of the cabinet and working desk, the power plugs on the wall, the phone, the bathroom with mould in the corners etc. it’s also always cold in the old wing. Slept without turning on the air con every night.
Breakfast was buffet style and had a good variety. But for me; the only thing that was good was the coffee machine. Maybe also because I’ve been to this city many times and I know there are a lot of good food just a few mins walk away.
Staff was great though. Housekeeping cleaned the bathtub rubber mat for me, brought water when asked and cafe staff were friendly and nice.
Many other hotel options in the city; I wouldn’t recommend this one.
One of the best hilton stay in malaysia.
1. Just refurbish their interior
2. Room and corridor smells new
3. View from the room is excellent
4. Breakfast for local cuisine from my rating is abv 8/10. Western cuisine not much variations (3/10)
5. Food at the river view cafe i would rate 4/10, but their petit gateaux i would give it 8-9/10
The cleanliness of the room, including the sheets and towels, was unacceptable. The bed sheets were dirty and appeared not to have been changed.The towels were also dirty and seemed previously used.
Crucially, even after changing rooms, the same hygiene issues were present.
The most noteworthy feature of this hotel is the incredibly spacious rooms. After researching all the available options in Bintulu, I can confidently say that Goldenbay Hotel offers the best value for money. I would certainly choose to stay here again on my next visit to the area.
The amenities were another high point of the trip. It was a lucky coincidence that a comb was provided, as I had forgotten to pack one. Furthermore, I was impressed by the quality of the hair and body shampoos. It is rare for me to enjoy hotel-provided toiletries, but these left me feeling truly clean and lathered up well. To top it off, the rooftop offers a gorgeous view, especially during sunset.
However, there were a few drawbacks during my stay. I booked two rooms; while my room was fine, the second room had significant lighting issues. Although the reception sent a technician to help, they only managed to fix one light. Even after the repair, that room remained much dimmer than mine. Additionally, the bidet in my own bathroom was leaking. It felt a bit ironic to see multiple signs encouraging guests to save water and use the bidet instead of paper when the fixture itself wasn't working properly.
Lastly, the breakfast was a bit of a letdown. The selection was quite limited, and the taste was only average. If I return to this hotel in the future, I would likely book a room-only rate and find breakfast elsewhere.