Came a long way to stay for couple of days for a wedding. Big reunion w some friends from around the globe.
Pros:
Hotel is at the great location. Lots of food option at Touchwood Mall opposite the hotel. Hotel food are quite reasonable too.
Staffs at the lounge & breakfast are Fantastic. They are friendly and helpful.
Rooms are spacious and bed are comfy.
Cons:
Reception should be better. We were attended by Josh during check in and he is not friendly and helpful when few enquiry asked.
A friend of mine (a couple) was assigned to a room which AC wasn’t working. And when asked for a room changed, he said its not available. He mentioned that it was an ongoing problem and offered them a fan instead. How is that possible they are still selling a dysfunctional room to a guest when they know its an issue! But if they want an upgrade, they can but they have to pay £13!! I think its bizarre!
My friends was stucked to the same room till the end of her stay w a FAN!
Overall I am happy with the stay but i need to rant about the room assignment. Its common sense.
Good location, walking distance to Bullring. Hotel lobby has a very nice scent and Staff is helpful and always welcoming. Breakfast is good and yummy, love the almond milk to go with muesli. Would be better if there is a change of food items.
Located on part of the Birmingham University campus in Edgbaston so good location for academic conferences / visiting the university, also short distance to dental hospital, cricket ground, tennis centre etc. Plenty of free parking including blue badge and EV charging. Check-in was quick and efficient. Angela, who checked us in, was friendly and helpful. There is a large bar which serves smaller meals throughout the day and also a restaurant in the evening. The bar food was average price for hotel food (£12+ for sandwich with some soup) and average quality. Room was clean and tidy, with modern decor. It was very spacious and well equipped with seating and table, ironing board, plenty of pillows, pod coffee machine and plenty of coffee pods, tea bags etc. Black out blinds worked well and there was minimal noise from other rooms / corridor. Would definitely stay again if in the Edgebaston / Birmingham area.
I stayed here at the end of May 2025 as a solo traveller. Quiet location with buildings in very nice landscaped grounds. All areas of the hotel I experienced were spotlessly clean. Staff were friendly, helpful and attentive in all areas at all times. Bed was comfy and room facilities all I needed. Would happily stay here again.
First time staying her before our early flight next morning. Lovely room with view of the runway at Birmingham airport. Food in the restaurant was lovely and all the staff very friendly from reception to Dining Room. My only gripe would be how much the price jumped up in a couple of weeks, I could have booked for £88 but then it jumped up to £232 in the space of 2 weeks, I managed to get for £190 with trip. The reason for my delay in booking was I was waiting for the go ahead that I could travel after having a full knee replacement and would not normally pay over £100 but for my own comfort and to save rushing my husband said pay it, would definitely book again but make sure more in advance.
MMigueleleleThe hotel is conveniently located, the staff is professional and friendly. Spacious bathroom and large comfortable bed. Toiletries quality is also noteworthy.