ผผู้เข้าพักIt was an impressive and pleasant stay. The staff were very helpful and friendly. We had a family room, which was perfect for our trip, very spacious and with great view. The bed mattress is one of the best in all my experience. I had great sleep during the stay. The cleanliness of the room was ok. The location is very convenient if you are driving - 20 mins drive to the walking trails and 10 mons drive to centre of Sheffiled. David from the restaurant provided highly professional and helpful service for our breakfast. All in all, we would consider staying at this hotel again if we visit this area again.
LLittlepud67Great location, husband and father in law stayed the night before a visit to see the Vulcan. The room was very comfortable, the staff were very friendly and the food was superb (best fish & chips theyve had for a long time). They both had a great time and would definitely recommend.
MMandy BoylettWe were surprised how nice the hotel is for the price we paid. I went with an old friend for a mid-week city break in Sheffield. The hotel is pretty close to theb train station and we walked there easily with our wheeled suitcases. The hotel staff were friendly and helpful The bathroom had a bath and a shower; the bedroom itself was a decent size. I don't think the electronic safe was working correctly, or maybe it was used error, not sure about that, lol. There was a fridge in the room which was great and unexpected; the wi-fi was also excellent. The staff were friendly, and we could get more coffee, tea and milk from reception. We didn't go to the gym or spa, we did go swimming and it's a lovely, big, well heated pool. There were also two steam rooms, a sauna, an ice room and a discovery shower (a hot or cold shower with four sprays and red and blue lights). There wasn't a machine to spin the swimwear in, but there were polythene bags for wet swimwear. A lovely touch in the gym reception was a coffee machine, where you could sit down and have a free cappucino or whatever your fancy is. We got the train to Meadowhall which took 5 mins and cost £2.90 return (with our senior rail cards). Some locals said the tram was even easier, but we found the train easy enough and very fast. I would recommend this hotel to anyone wanting a city break in Sheffield.
ผผู้เข้าพักThe location is good, the room was pleasant and spacious. But the staff were a little slow, it took a long time to check in even though there were three staff on reception and one person before me, two were on the phone together. I understand busy times but they weren’t particularly in a hurry to help, explain or apologise. Also had a drink at the bar and again, the staff were a little slow to help. They were fine and adequate but not particularly friendly.
I have worked in customer facing roles and I’m not expecting the world but some hotels go out of their way to make you feel welcome and the staff here could definitely improve in this area. There was nothing wrong at this hotel and it was adequate for my needs but I wouldn’t go out of my way to stay here again.
SSoulfulExplorerThis isn't my first stay at this hotel, but unfortunately, the customer service hasn't improved. Even ordering a simple drink from the bar was met with a frown. I stay here only because it's convenient for my business needs, but it's disappointing that the staff seems so disengaged, which leaves a negative impression. The breakfast was dry and unappetizing, almost like eating rocks. Given the standards of Ibis hotels, I'm quite shocked at the poor condition and service here.
ผผู้เข้าพักLove this hotel ❤️
2nd stay here this year
Came for a birthday treat and Antonia on the desk treated us to a late checkout and 2 free drinks at the bar! Great customer service.
The beds are the most comphy beds I've slept in....would have took it home if I could!
Great location for the train
Station and lots of near by car parks if you drive.
The bar has a good vibe sells a mice range of beer including Camden Pale Ale. Good ciffeea too at reasonable prices. The bar staff are very friendly.
The all you can eat and drink breakfast is 10/10 and is on until 11amnat the weekend...perfect after a big night out
Would definitely recommend 👌
ผผู้เข้าพักThe room is so stuffy and humid, so I have to open windows all through.
My daughter love bubble bath but could not do this because the bath tub stopper is out. Hotel is aware but chose to not fix. The long shower rope is broken.
The breakfast is so basic, there is no variety of menu.
And the car park of £18 is so ridiculous…Goshhh.
The swimming pool and sauna is cool though