Angela was a star.
I arrived at reception under the weather with man flu.
Angela on reception very kindly got me some natural cold remedies, organised my room and an extra duvet for me.
It did the trick for me.
Angela makes a good hotel a great hotel.
Good service when arrived. The breakfast was an additional cost, didn’t have. No coffee or tea available in room. Room was clean, not double bed but singles. Ticked boxes for good budget room. Cost of room amount value was more being close to city centre. Easy booking and checking in and out smooth
Check was efficient, the room on first inspection looked good, the first problem the socket for coffee machine and kettle would not work, the reception team came to room 108, it could not be fixed as it was weekend. Due to socket which is also adjacent to mirror, was difficult to use hair dryer so far away. I would have also expected there to be hand towels in bathroom, also it would have been a nice touch for bottled water to be available as the weather was so hot. The bar and restaurant that is attached to the hotel, was very expensive, we only had a drink, but we had a service charge of 10% added to the bill, which i found rather odd as we were guest of the hotel, the hotel was in a good location for our trip to the Leeds arena, I also appreciate the discount of parking
I requested a quiet room , which when I arrived was happy to see I was on the 5th floor . After the event I attended I came back to my room and was very upset to be met by very loud music blaring into the room from outside , this continued all night and stopped at 5am . I managed 1hours sleep , I was mortified . This ruined my experience.
The hotel is located at the city center with close proximity to almost everywhere. The room is spacious with great city view and a huge shout out to the member of staff for their professional but warm service. Highly recommend this hotel if you want to enjoy the city vibe in Leeds!
ผผู้เข้าพักExcellent hotel and really good to get to the centre .
From checking in early to checking out, everything was superb ! The staff af reception were among the friendliest we have come across.
The room was very clean and a really comfy bed made for an excellent night's sleep.
Breakfast was amazing, and as soon as anything ran out, it was replenished straight away. Choices were really good and excellent quality too
Definitely recommend this hotel, and we'll definitely be back.
ผผู้เข้าพักVery good hotel and services. Also hists a swimming pool and gym. Parking (for a fee) is also available on site. No secure storage lockers in the rooms. The rooms may have a bath tub rather than shower.
LLadyMarahGreat location,very quiet peaceful area beautiful room and very clean I lived it . But my stay would have been better if everything had gone smoothly I Just had a problem with the hotel asking for a deposit and not accepting cash for it , I do understand policies are different but after a 12hour flight plus 3 hour train ride all I needed was to get my room and rest but I had to sit for over 20 plus minutes trying to figure out what to do with my situation.I suggest they should be more accommodating and attentive to different situations and customers circumstances rather than just saying we don’t accept this and not willing to find a solution to help. Later on after about 30 minutes or so a very nice friendly manager came to my rescue and found a solution .which could have been done in the first place than having a customer wait for long because someone else is not willing to budge and understand a situation and find a solution.
AAlex Cheung HMThe hotel is located at the city center with close proximity to almost everywhere. The room is spacious with great city view and a huge shout out to the member of staff for their professional but warm service. Highly recommend this hotel if you want to enjoy the city vibe in Leeds!
ผผู้เข้าพักAngela was a star.
I arrived at reception under the weather with man flu.
Angela on reception very kindly got me some natural cold remedies, organised my room and an extra duvet for me.
It did the trick for me.
Angela makes a good hotel a great hotel.