ผผู้เข้าพักI was impressed by the service. Staff were friendly and the hotel was clean and comfortable. There were good amenities with a bar and restaurant downstairs and gym on the first floor. The location is also very good as it is a 5 minute walk from the city centre. Recommend 👍
ผผู้เข้าพักThis was mine & my daughter’s second visit to the hotel, the first time was excellent on all counts. This time sadly the breakfast wasn’t very good, the sausages, eggs & hash browns were luke warm & tasted like they had been sat there for quite a while, so we ended up leaving that food. Also, sadly, the two coffee machines were out of order so we just had to have instant coffee.
Our room was lovely & spacious though & the reception staff were nice & friendly. The hotel is in a good location for walking into the city centre.
ผผู้เข้าพักPoor customer service.
There is an info in the room that taxi can be booked at reception desk. We went to reception and the staff member only pointed at the phone numbers and told us we could book it ourselves. She didn’t even get up from her chair or come over to assist us .
Room only ok, lots of dust in the bathroom ventilation vent
LLadyMarahGreat location,very quiet peaceful area beautiful room and very clean I lived it . But my stay would have been better if everything had gone smoothly I Just had a problem with the hotel asking for a deposit and not accepting cash for it , I do understand policies are different but after a 12hour flight plus 3 hour train ride all I needed was to get my room and rest but I had to sit for over 20 plus minutes trying to figure out what to do with my situation.I suggest they should be more accommodating and attentive to different situations and customers circumstances rather than just saying we don’t accept this and not willing to find a solution to help. Later on after about 30 minutes or so a very nice friendly manager came to my rescue and found a solution .which could have been done in the first place than having a customer wait for long because someone else is not willing to budge and understand a situation and find a solution.
ผผู้เข้าพักI made the reservation at 12-07 arriving at about 3-15 - 3-30 and had requested an extra blanket but was told this was not possible because I had made the booking late and reception did not have any!! These are woodland cabins and I should have thought this would have been a common request and extra blankets readily available.
The cabin was heated by a movable electric heater that took hours to warm the cabin.
The doors closed with difficulty possibly because of repeated painting and there was paint over the metal handles. The outer door did not close from teh inside. There was no where to sit in the cabin and no free surface to set things as the only suitable surface, a desk, had a free standing TV on it. There was a wardrobe but it smelt fusty.
The food was good but the service was slow because the restaurant seemed understaffed with teh barman helping as a waiter.
The setting is beautiful and the staff are very pleasant. There is ample tea and coffee in teh room and a kettle.