In general the hotel was really nice however I would say the hotel should invest in soft closing doors on the rooms and on the wardrobes. Both me and my partner had 2 nights at the hotel and had poor sleep both nights due to how loud the room doors are when being closed. The room was nice and the food in the restaurant was excellent but I likely wouldn’t stay here again due to how loud it was and how poor sleep quality I had.
Where to begin with this one?
Firstly i requested to cancel as i was coming down with COVID like symptoms. Ramada Telford seem to not mind that though, so that request was denied (no offer of another stay, or partial refund, nothing).
Felt better day of, and decided to travel. On check-in (nor on the website, photo attached) i wasn't told anything about the pool being out of service. Turns out it was. No offer of a full or partial refund. Nothing. Luckily, Trip have stepped in with a good will gesture.
Spoke to some people (named below) by email afterwards and basically told ”nothing they can do” and ”it's trip's fault” that the website didn't reflect that their pool had been out of action since DECEMBER.
Awful customer service, facilities not available. AVOID AVOID AVOID!
Specifically bad service via email: Lis Frost & Richard Bowen
CCharlee78Booked a room and evening meal. Check in was straightforward and receptionist was professional. Gave advice on breakfast time and where room was located.
Room was spacious and thankfully not too hot. Thw bathroom had an extractor fand that kept.going about 15 mins after the light had been turned off!
Bed was really comfy, not too soft and duvet was warm. Plenty of pillows :) There was 2 free bottles of water and a coffee machine with pods, I did not use this but water in a fridge was appreciated.
Towels were clean and bathroom radiator was hot so towels were nice and warm.
Free toiletries in the bathroom but I had taken my own so didn't use them.
The lights in the hallways have motion sensors so the hallway are a bit dark when you first walk into them.
The evening meal was with my work group and results varied. Most people enjoyed but personally I didn't. The soup I got was half cold and the other side of the bowl was warm. The mushroom stroganoff was lacking taste and the apple and cinnamon crumble was most cinnamon. I have eaten here before and enjoyed but was not impressed this time. It was quite busy and the staff seemed overworked as no one came to ask if we were OK or if we needed drinks and I did have to wave people over a few times.
The reception area is also the bar. Its obviously a popular pub as it was crowded but maybe they should have more staff on, the same people seemed to be dealing with check in, diners and bar drinks. Just seemed a bit disorganised. The drinks here were nice and decently priced. They also do large 250ml wine, unlike a lot of places nowadays.
Breakfast the next morning was great, good coffee and hot food.
Check out was simple, just hand your key card back.
I would stay here again but might not have the evening meal!
ผผู้เข้าพักThe Feathers is well located in the centre of Ludlow and is an old building that is full of charm. However, this also means that it is a bit of a rabbit warren inside, making it challenging to find your way around the long, branching corridors - a definite nightmare in event of a fire.
The carpark was full when we arrived, despite it being much larger than I expected, but there was a council carpark behind the hotel and only a short walk away, which was free from 6pm to 8am, which is very convenient.
Our bed was large, clean and comfortable and the room was well resourced: tea and coffee making facilities with a wide range of teas and milks; complimentary canned water in the mini fridge; iron and ironing board; plenty of sockets including USB, at the bedside and a variety of products in the bathroom, though no toothpaste which was the one thing we'd forgotten to pack! One of the spoons was dirty, hence only 4 stars for cleanliness. The guest wifi was strong and easy to access.
We didn't have time to use the reception areas downstairs, but they looked beautifully presented and were full of character, offering a very attractive space to have a drink or meal.
Staff at reception were pleasant and professional.
AAlexx1234Overall wasnt a great stay, ill keep it short and sweet and list positives and negatives rather than go into detail
Positives - All staff friendly and helpful, nice location, if you can book a deluxe room so you get a first floor room with outside table and chairs and a view of the golf course. Treatment and spa faciltes were good though theres no jaqoozi. Comfy bed!
Negatives - Organisation, i had spa day and lunch, it wasnt explained about where lunch was or what was included i had to ask all the questions. I wasnt told the £15 limit for lunch so i went over and they then expected me to pay the difference but they agreed it was unfair. Room cleanliness, bathroom wasnt great, nail clippings on floor and 100’s of small hairs all around the bath after someones shave! Room was very warm and it wasnt even that hot outside, take a fan in hot weather! Food prices very high for what you get, nothing special! Took 30 mins to get my drink at dinner and 65 mins to get my burger and chips, apparantly staff were off sick and there was a new bar man who delayed drinks
I wouldnt go back for the price you have to pay and what you get
CCarSionThe DayInn is located at a strategic location.Smooth and fuss free checking in process.Highly recommended with excellent basic amenities provided.
MMillwall85Where to begin with this one?
Firstly i requested to cancel as i was coming down with COVID like symptoms. Ramada Telford seem to not mind that though, so that request was denied (no offer of another stay, or partial refund, nothing).
Felt better day of, and decided to travel. On check-in (nor on the website, photo attached) i wasn't told anything about the pool being out of service. Turns out it was. No offer of a full or partial refund. Nothing. Luckily, Trip have stepped in with a good will gesture.
Spoke to some people (named below) by email afterwards and basically told ”nothing they can do” and ”it's trip's fault” that the website didn't reflect that their pool had been out of action since DECEMBER.
Awful customer service, facilities not available. AVOID AVOID AVOID!
Specifically bad service via email: Lis Frost & Richard Bowen
YYuanWe stayed in the hotel for 2 nights as we come to visit friends in Shrewsbury. Hotel is near ring road, so some distance from the town centre but this is not a problem for us we have the use of car. It paid just £70 a night for two with breakfast included, which is great value for money.
The room is quite spacious. We particularly like the shower. There is a little bench inside the cubicle, which is super handy. The water pressure can Make England Great Again. The hot water temperature was fantastic as well.
I found the bed decent although I have stayed in some other hotels with better bed. Somehow I felt it was not as wide as I liked. The mattress was okay and I had reasonably good sleep for both nights.
The breakfast was about average. But given the cost I have no complaints whatsoever.
ผผู้เข้าพักIn general the hotel was really nice however I would say the hotel should invest in soft closing doors on the rooms and on the wardrobes. Both me and my partner had 2 nights at the hotel and had poor sleep both nights due to how loud the room doors are when being closed. The room was nice and the food in the restaurant was excellent but I likely wouldn’t stay here again due to how loud it was and how poor sleep quality I had.
MMeg6366This is a lovely place, we stayed in the ‘cottage’ which was more like an annexe building and it had two rooms of which we occupied one. The room was good, we enjoyed breakfast in the dining room and the breakfast menu had a lot of choice too which was great. There were options for a full English style breakfast, but also options for cereals and fruits etc. We decided to try dinner at the hotel one evening and we were extremely happy with our choice. The food was excellent quality and very enjoyable. The hotel is a short walk into the centre, very close to the castle which is worth a visit and you can see the castle from the road you walk on from the hotel to the city.