W well-located Hotel with friendly staff and good food. The Hotel is a bit dated in its appearance and could be at an upper grade if rooms/bathroom had more standard items eg hairdryer, draw/shelf space). A ceiling leaking water into a bucket was not the fault of staff but did not create a good impression in reception.
The food in the knights restaurant was very good , so much so we changed our plans and ate there a second night . Overall a pleasant stay though the rain limit our spirits and enthusiasm to go exploring.
Very nice hotel with very good service. Car parking for a fee. Lift was out of service on the days we stayed. Staff helped with luggage assistance to the rooms since lift was out of service. Good location with short walk to Durham Cathedral.
Ccynthia goThe room was spacious and comfy beds. It comes with free breakfast, which is good. Breakfast was alright, the same food every morning. The only thing that lets us down is one of the staff in the restaurant. We sat there for ages waiting to be served. Because he won't be serving us not until 8pm. So we've waited patiently, because we have just arrived that night and was very hungry. This man was serving other people, but not us. So my husband and I were wondering what's going on. So my husband went to the till and queued up. But when it's my husband's turn, he asked, ”Who's next?? Obviously, my husband was in front of him. Then, when my husband asked if we could order now, he looked at him and me and saying ”Oh, just wait to your table, and I will get your order from there. . Maybe because I am the only Asian there. I feel like there's a bit of racism to be honest. We went back to our table and waited to be served again. But he didn't turn up and served the next table beside and served some other customer who came after us. I was so mad and upset. But I don't want cause a scene. So we we just went out and looked for another restaurant outside the hotel. We're so disappointed, and we didn't expect to be treated like that. The receptionist was very nice and helpful. I just forgot his name. But the one at the restaurant is not nice at all. He ruined our family holiday. We won't be coming back anymore there.
AAL-HARETH M AL-KHATERVery nice hotel with very good service. Car parking for a fee. Lift was out of service on the days we stayed. Staff helped with luggage assistance to the rooms since lift was out of service. Good location with short walk to Durham Cathedral.
ผผู้เข้าพักThe food in the knights restaurant was very good , so much so we changed our plans and ate there a second night . Overall a pleasant stay though the rain limit our spirits and enthusiasm to go exploring.
ผผู้เข้าพักAbsolutely spotless and finished to a high standard. Decor is modern and appealing throughout. Staff are helpful. Lovely restaurant and fantastic coffee served there. The only slight issue I would say, is that you can hear guests in the next room very easily and this isn’t desirable for obvious reasons. We sadly ended up with very noisy guests in the room next to us the first night we stayed and this caused considerable disruption to our sleep pretty much all night. Saying this, we didn’t notify the staff though (so they may have been able to help) as there was no phone in the room. The next night was fine and completely silent so this would be dependent on who you have staying near you.